Contents Manager

ServiceMaster Clean of Fraser Valley; Indianapolis (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid training

Flex schedule

Referral program

Leadership development opportunities

Job summary

ServiceMaster Clean of Fraser Valley is seeking a Contents Manager who will lead a team in restoring properties post-disaster. The role emphasizes customer service, teamwork, and continuous improvement, with opportunities for leadership development and a flexible schedule.

Ideal candidates will demonstrate a strong work ethic and a commitment to patient care. Compensation is hourly, based on experience, with bonus opportunities available.

Qualifications

• Desire to join a world-class team and contribute a positive attitude.
• Dedication to customer service.
• Ability to lead others from diverse backgrounds.
• Excellent written and verbal communication skills.
• IICRC Training & Designations a plus.
• Valid driver's license with a clean record.

Responsibilities

• Foster an environment of collaboration and teamwork.
• Job schedule management and coordination.
• Focus on providing excellent customer service.
• Deliver thorough communication with internal staff and clients.
• Issue resolution for customer questions and concerns.

Skills

Leadership

Customer service

Time management

Communication skills

Adaptability

Job description

What does a Contents Manager with Paul Davis do?

• Lead a team of hardworking individuals serving others within your community
• Make a difference for others that have had a disaster strike their property
• Take pride when your team completes projects on budget with an exceptional customer experience
• Be empathetic and show a sense of urgency while communicating through modern technology

Why Join the Team?

Paul Davis is an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. We are growing locally and have career opportunities for individuals who want purpose out of their work. We love creating an opportunity for our team members, providing industry training, and giving Contents Managers the opportunity to become experts in the field through certifications and Paul Davis University.

Built upon principles of customer service, dynamic decision-making, and leadership, we have the tools to continue our rapid growth. Our team puts emphasis on living our Vision, Mission, and Values to be more than just a service provider. You are essential to coordinate teams effectively and ensure that jobs are performed profitably.

Values

Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.

Vision

To provide extraordinary care while serving people in their time of need.

Mission

To provide opportunities for great people to deliver Best in Class results.

Why the Team Needs You?

Serving others after a disaster has struck their property is not easy. Everyone within Paul Davis needs to have a world‑class work ethic, serious attention to detail, and love to help people. It is challenging to make customers happy when faced with a traumatic event, but you will love being a Contents Manager if you take pride in your work and have fun while working with others. You will be practicing continuous improvement every day as you work to improve the performance of your team!

Team Compensation and Benefits

• Leadership Development – our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities
• Monthly cross‑training opportunities to advance your career
• Flex schedule – at Paul Davis we are committed to our team and their well‑being. We have instituted the ability to flex hours that ensures team members get the time they need for personal matters while still being able to work full time.
• Paid training
• Referral program
• Great culture and team dynamic
• Hourly pay: based on experience and certifications
• Bonus opportunities based on performance

Team Qualifications (Requirements)

• Desire to join a world‑class team and contribute a positive attitude
• Dedication to customer service
• Ability to lead others from diverse backgrounds
• Excellent written and verbal communication skills
• IICRC Training & Designations a plus (Fire, Water, Odor, Upholstery Restoration)
• Ability to adapt to change
• Valid driver's license with a clean record
• Have the ability to work nights/weekends and overtime, if needed
• Desire to continually learn new things

Role on the Team (Job Responsibilities)

• Foster an environment of collaboration and teamwork within the division and company
• Self‑managing and time management skills
• Writing estimates per carrier guidelines for pack‑outs, content cleaning, pack backs, and laundry restoration
• Job schedule management and coordination
• Focus and dedication to providing excellent customer service.
• Assist other team members when needed and foster a positive working relationship with other departments.
• Be a great representative of our brand!
• Deliver thorough, proactive & direct communication with internal staff, customers, quality assurance and insurance adjusters.
• Meet clients and adjusters on‑site to assist in issue resolution and provide a professional opinion.
• Re‑inspect job sites for quality control.
• Issue resolution – be the point of contact for customers if they have any questions and/or concerns and resolve those in an effective and timely manner.
• Maintain inventory of clean, properly stocked, and organized trucks along with all company equipment.
• Manage projects and existing crews
• Supervise pack‑outs and inventory/evaluation of items

Please apply if you think you have what it takes to serve others and deliver a world‑class service when others need it the most. We are looking forward to discussing this opportunity with you.

We support and hire Veterans and we are an Equal Opportunity Employer