Contents Supervisor

ServiceMaster Clean of Fraser Valley; Jacksonville (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) retirement plan

Paid holidays and vacation

Professional development

Job summary

Paul Davis Restoration in Jacksonville, FL, seeks an experienced Contents Supervisor to lead our Contents Division. You will oversee pack-outs, inventory, cleaning, storage, and documentation, ensuring accurate estimates and high customer satisfaction.

You will mentor technicians, improve processes, and partner with Mitigation, Reconstruction, Accounting, and Administrative teams to deliver a seamless customer experience and protect clients' belongings.

Qualifications

• 3+ years in contents restoration or related field.
• Strong organizing and documentation skills.
• Experience estimating with Xactimate.
• Familiarity with contents tracking software.

Responsibilities

• Oversee residential and commercial contents projects from inspection to disposition.
• Perform field inspections and develop restoration strategies.
• Prepare scopes of work for pack-outs, cleaning, storage, and pack-back operations.
• Review contents estimates with Xactimate and Contents Track.
• Coach and develop Contents Technicians and maintain quality standards.
• Coordinate project schedules, warehouse activities, and transportation logistics.

Skills

Contents restoration

Inventory management

Xactimate

Contents Track

Leadership

Documentation

Customer communication

Tools

Contents Track

Xactimate

XactAnalysis

DocuSketch

Job description

What This Role Is

At Paul Davis, we restore people’s homes, businesses, and peace of mind after some of the most difficult events in their lives.

We're looking for an experienced Contents Supervisor to help lead our Contents Division by overseeing pack-outs, cleaning operations, inventory management, storage, and project execution while delivering an exceptional customer experience.

This is not a position for someone who simply manages warehouse activities or directs moving crews. We're looking for someone who understands contents restoration, organization, documentation, customer service, and operational excellence. Someone who takes pride in maintaining clean, organized workspaces, pays close attention to detail, and understands that every item entrusted to us represents something important to our customers.

You will oversee residential and commercial contents projects involving pack-outs, inventory, cleaning, storage, pack-backs, specialty contents, and total-loss documentation. You will help ensure projects are completed accurately, efficiently, and professionally while maintaining complete documentation and maximizing project profitability.

As our company continues to grow, this role will help establish department standards, mentor technicians, improve operational processes, and provide leadership within the Contents Division. This position offers a clear path toward future leadership opportunities as the department continues to expand.

What You'll Be Responsible For (Job Responsibilities)

• Assist in managing residential and commercial contents projects from initial inspection through final pack-back or disposition.
• Perform detailed field inspections to evaluate contents damage and develop restoration strategies.
• Develop complete scopes of work for pack-outs, cleaning, storage, specialty restoration, and pack-back operations.
• Prepare and review contents estimates utilizing Xactimate and Contents Track while ensuring scopes accurately reflect field conditions.
• Identify and pursue supplemental opportunities throughout the contents restoration process.
• Build trust and confidence with customers through professionalism, communication, and exceptional attention to detail.
• Oversee pack-outs, inventorying, cleaning, storage, pack-backs, and total-loss documentation while ensuring quality standards are maintained.
• Maintain accurate inventory records utilizing Contents Track and company documentation procedures.
• Ensure customer belongings are handled safely, professionally, and with the highest level of care.
• Lead, coach, and develop Contents Technicians while maintaining accountability for quality, organization, productivity, and customer service.
• Coordinate project schedules, warehouse activities, transportation logistics, and labor resources.
• Maintain clean, organized, and efficient warehouse, storage, and processing areas.
• Partner closely with Mitigation, Reconstruction, Accounting, and Administrative teams to ensure a seamless customer experience.
• Communicate professionally with adjusters, customers, vendors, specialty restoration partners, and subcontractors.
• Drive exceptional customer satisfaction throughout every contents project.
• Lead by example with ownership, accountability, professionalism, and attention to detail.
• Represent Paul Davis professionally throughout every interaction.

What Success Looks Like

• Contents projects are completed accurately, efficiently, and to Paul Davis quality standards.
• Pack-outs, inventory, storage, and pack-backs are well-organized with minimal errors or lost items.
• Customers receive exceptional communication and confidently trust Paul Davis with their personal belongings.
• Warehouse and storage areas remain clean, organized, secure, and inspection-ready.
• Estimates and documentation are accurate, complete, and require minimal revisions.
• Supplemental opportunities are consistently identified and successfully negotiated.
• Contents gross margins consistently meet or exceed company goals.
• Technicians are well-trained, productive, organized, and continuously improving.
• Equipment, vaults, vehicles, and storage systems are maintained in excellent condition.
• Leads with ownership, accountability, and pride in producing exceptional work.

Who You Are (Qualifications)

• Minimum 3 years of experience in contents restoration, restoration project management, moving and storage operations, or a related field.
• Strong understanding of contents restoration, inventory management, pack-outs, specialty cleaning, storage operations, and pack-back procedures.
• Experience preparing or reviewing contents estimates utilizing Xactimate.
• Experience utilizing Contents Track or similar inventory management software.
• Highly organized with exceptional attention to detail and documentation quality.
• Strong leadership skills with the ability to coach, motivate, and develop technicians.
• Professional communicator capable of building trust with customers, adjusters, vendors, and internal teams.
• Comfortable managing multiple projects simultaneously in a fast-paced environment.
• Self-motivated with a strong sense of ownership, urgency, and accountability.
• Takes pride in maintaining clean, organized, and efficient work environments.

Preferred Qualifications

• Experience managing residential and commercial contents restoration projects.
• Experience with Contents Track, Xactimate, XactAnalysis, and DocuSketch.
• Experience working with insurance carriers and restoration program work.
• Previous supervisory or leadership experience.
• Commercial and large-loss restoration experience.
• IICRC FSRT certification or other restoration certifications.
• Experience managing specialty contents vendors and subcontractors.

Why Paul Davis

At Paul Davis Restoration, we believe exceptional people deserve exceptional opportunities. We're building a culture centered on ownership, accountability, technical excellence, and continuous improvement—where high performers are trusted to lead, make decisions, and drive meaningful results.

Every contents project we complete represents a family's memories, valuables, and personal belongings. Your ability to protect those belongings while delivering exceptional organization and customer service will directly impact our reputation and our success.

We're investing in people, not simply filling positions. You'll work alongside experienced professionals, continue developing your leadership and operational expertise, influence department standards, and help shape the future of our Contents Division.

As we continue expanding into new markets and growing our restoration operation, this role offers genuine opportunities for advancement into Contents Management, Mitigation Operations, or broader Operations Leadership for individuals who demonstrate ownership, leadership, and a commitment to excellence.

Compensation & Benefits

• Competitive salary based on experience.
• Performance-based bonus opportunities.
• Retirement plans (401k).
• Paid Holidays, Vacation, and Sick Time.
• Paid professional development and continuing education.
• Leadership development and career advancement opportunities.
• Collaborative, growth-oriented culture.