Field service engineer - Gastonia NC

Cognizant; Gastonia (NC); On-site; USD 50,000 - 80,000; Full time

Job summary

Cognizant is seeking a Field Services Engineer to provide onsite desktop and device support at Gastonia, NC. The role covers laptops, rugged factory devices, printers, handheld scanners, and conference room A/V systems.

Responsibilities include incident management, ticket handling, and creation of runbooks to improve service reliability. Ideal candidates have strong Windows troubleshooting and basic networking skills and can work across office and factory environments.

Qualifications

• Hands-on onsite field service support experience.
• Experience with desktop and laptop deployment and break/fix.

Responsibilities

• Provide hands-on onsite support for laptops/desktops and rugged factory devices, printers, scanners, and conference room A/V systems.
• Monitor ticket queues and assign tickets through ITSM tools.
• Perform incident management, RCA for major incidents, and drive issue prevention.
• Create and maintain SOPs, runbooks, and knowledge articles.
• Utilize SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
• Apply Windows troubleshooting and basic network diagnostics to restore services quickly.

Skills

Desktop Support

Audio visual devices

Networking / WIFI

Tools

IT Shop

SCCM

Nexthink

Job description

Field service engineer

Location :- Gastonia - NC

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

We are seeking a Field Services engineer with 4-7 years of onsite desktop support experience across office and factory environments. The role covers break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly

Key Responsibilities

• Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
• Monitor ticket queues and assign tickets through ITSM tools;
• Perform incident management, RCA for major incidents, and drive issue prevention.
• Create and maintain SOPs, runbooks, and knowledge articles.
• Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
• Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.

Mandatory Skills

• Desktop Support - Field services
• Audio visual devices
• Networking / WIFI