FIELD SERVICES TECHNICIAN IT Infrastructure & Client Support

Connected Technology, LLC; Town of Islip (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Connected Technology, LLC is seeking a dependable Field Services Technician to install and service IT and security systems across Long Island and nearby New York locations. You will install cabling, cameras, access control, wireless networks, and VoIP systems; troubleshoot Windows and Microsoft 365; and support senior engineers on client sites.

Ideal candidates have 1–3+ years in IT/field service, strong customer service, and the ability to lift 50 lbs.

Qualifications

• 1-3+ years of IT, low-voltage, telecom, field service or related experience.
• Strong customer service skills.
• Ability to think independently and solve problems.
• Valid driver license and reliable transportation.
• Ability to lift 50 lbs and use ladders safely.

Responsibilities

• Install cabling, cameras, access control devices, wireless networks, computers, printers, and VoIP systems.
• Troubleshoot Windows, Microsoft 365 and networking issues.
• Document work in the ticketing platform.
• Assist with office moves and technology refresh projects.
• Provide on-site support and assist senior engineers on client sites.

Skills

Customer service

Troubleshooting

Problem solving

Independent thinker

Valid driver license

Tools

Microsoft 365

Windows OS

Ticketing system

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Build Technology. Solve Problems. Make a Difference.

Connected Technology is a growing Managed IT Services and Physical Security provider serving businesses, nonprofit organizations, emergency service organizations, and public agencies throughout Long Island. We are seeking a dependable, professional Field Services Technician who enjoys hands‑on work, helping clients, and solving problems.

What You Will Be Doing

Install cabling, cameras, access control devices, wireless networks, computers, printers, and VoIP systems. Troubleshoot hardware, software, Microsoft 365, networking, and connectivity issues. Act as onsite hands for senior engineers and maintain accurate documentation.

Installation & Deployment

• Run, terminate, label and test Cat5e/Cat6 cabling
• Install cameras, access control devices, wireless APs, switches and firewalls
• Deploy PCs, laptops, printers and phones
• Assist with office moves and technology refresh projects

Technical Support

• Troubleshoot Windows, Microsoft 365 and networking issues
• Resolve hardware and software problems onsite
• Follow guidance from Level 2 and Level 3 engineers
• Document work in the ticketing platform

What We Are Looking For

• 1-3+ years of IT, low-voltage, telecom, field service or related experience
• Strong customer service skills
• Ability to think independently and solve problems
• Valid driver license and reliable transportation
• Ability to lift 50 lbs and use ladders safely

The Ideal Candidate

Reliable, professional, adaptable, well spoken, positive, and committed to delivering an exceptional client experience.

Why Join Us

Competitive compensation, PTO, holidays, healthcare options, 401(k), training reimbursement, advancement opportunities, and exposure to a wide range of technologies.