Field Services Engineer: Desktop & Network Support

TechDigital Group; McIntosh (AL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated L2 Desk Side Support professional to join their team. This role involves providing top-notch hardware and application support, troubleshooting network connectivity issues, and assisting users with their technical queries. You will play a crucial role in ensuring smooth operations by resolving hardware and software problems, setting up video conferencing equipment, and maintaining customer satisfaction. If you are passionate about technology and enjoy helping others, this is the perfect opportunity to make a significant impact in a dynamic work environment.

Qualifications

• Experience in troubleshooting hardware and software issues.
• Strong customer service skills and ability to handle challenging situations.

Responsibilities

• Provide hardware and application support for users.
• Troubleshoot network connectivity and workstation issues.
• Assist with video conferencing equipment setup.

Skills

Troubleshooting

Customer Service

Network Connectivity

Hardware Support

Software Installation

Data Recovery

Encryption Troubleshooting

OS Updates

Education

High School Diploma

Technical Certification

Tools

OneDrive

Office 365

Video Conferencing Equipment

Job description

An established industry player is seeking a dedicated L2 Desk Side Support professional to join their team. This role involves providing top-notch hardware and application support, troubleshooting network connectivity issues, and assisting users with their technical queries. You will play a crucial role in ensuring smooth operations by resolving hardware and software problems, setting up video conferencing equipment, and maintaining customer satisfaction. If you are passionate about technology and enjoy helping others, this is the perfect opportunity to make a significant impact in a dynamic work environment.