Desktop Support Engineer II: Deployments & Troubleshooting

Axius Technologies Inc.; Princeton (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading tech company located in Princeton, Indiana is looking for Field Service Deskside Engineers to provide Level 2 support for desktop environments. Responsibilities include troubleshooting hardware/software issues, documenting inquiries, and maintaining a knowledge base. Strong experience with SLA and KPI management is required. This role is essential for assisting end users effectively and performing additional tech-related tasks as necessary.

Qualifications

• Strong understanding of hardware and software support.
• Experience with SLA and KPI management.

Responsibilities

• Provide Level 2 technical assistance and support for end users.
• Analyze, resolve, and document inquiries.
• Install desktop software using approved tools.
• Troubleshoot LAN/WAN connection issues.
• Update tickets with work performed and resolution details.
• Maintain and contribute to a knowledge base.

Job description

A leading tech company located in Princeton, Indiana is looking for Field Service Deskside Engineers to provide Level 2 support for desktop environments. Responsibilities include troubleshooting hardware/software issues, documenting inquiries, and maintaining a knowledge base. Strong experience with SLA and KPI management is required. This role is essential for assisting end users effectively and performing additional tech-related tasks as necessary.