Field Services Engineer — Client-Facing IT & Cybersecurity

ECI; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

ECI is a leading provider of managed services and cybersecurity for mid-market financial services clients. The Field Services Engineer delivers first-class service, advising clients in their environments, diagnosing issues onsite and via remote resources, and maintaining professional standards.

The role covers desktop and light server troubleshooting, hardware/software installations, upgrades, and relocations, with daily incidents and strong emphasis on presentation, communication, and teamwork

Qualifications

• College diploma or University degree in Computer Science or related field with 1–3 years of end-user support.
• Exceptional written and oral communication skills.
• Strong interpersonal skills with rapport-building and questioning abilities.
• Willingness to learn and adapt in a fast-paced environment.
• Ability to work independently with moderate supervision and manage time effectively.
• Experience with patching and maintenance of systems.

Responsibilities

• Deliver first-class service and technical support to ECI clients onsite and remotely.
• Handle daily support incidents and hardware/software installations.
• Troubleshoot desktops, light servers, and networking issues.
• Assist with upgrades, relocations, and vendor coordination.

Skills

Customer service

Communication skills

Team collaboration

Willingness to learn

Problem-solving

Time management

Attention to detail

On-site client interaction

Education

College diploma or University degree in Computer Science or related field

Tools

Windows operating systems

Office 365 / Microsoft Office

VPN

Networking basics

Active Directory / Exchange

VMware vSphere / Hyper-V

MDM concepts

Public cloud basics

Job description

ECI is a leading provider of managed services and cybersecurity for mid-market financial services clients. The Field Services Engineer delivers first-class service, advising clients in their environments, diagnosing issues onsite and via remote resources, and maintaining professional standards.

The role covers desktop and light server troubleshooting, hardware/software installations, upgrades, and relocations, with daily incidents and strong emphasis on presentation, communication, and teamwork