Senior Systems Engineer

ECI

San Francisco (CA)

Hybrid

USD 117,000 - 143,000

Full time

14 days+

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Benefits offered by this job

Flexible PTO

Health benefits eligibility

Life insurance

Pet insurance

401K

Job summary

ECI is seeking a Senior Systems Engineer to join our technical delivery team, driving technology programs across cloud, desktop engineering escalation, and networking for a defined portfolio of clients. This role is hybrid 3 days in office / 2 remote in either LA or San Francisco.

As a Senior Systems Engineer, you will work with a Client Technology Manager to drive cloud implementations, security, and networking initiatives using the latest technologies and best practices.

Qualifications

Bachelor’s degree in an Information Technology related field or 6+ years of comparable experience.
Advanced knowledge of Windows Server and Windows 11 and cloud platforms.
Experience with email platforms and security integrations and virtualization.
Hands-on deployment of routing, switching, wireless, and security technologies.

Responsibilities

Act as tier 3 escalation point for client technology management and support teams.
Provide advanced support for cloud infrastructures (Microsoft 365/Azure, AWS, GCP) and security platforms.
Manage enterprise mail platforms and security systems (Exchange Online, Proofpoint, Mimecast).
Perform system maintenance, patching, and vulnerability remediation.
Document processes, runbooks, and architecture diagrams for knowledge base.
Lead small projects and deliver within scope with cross-functional teams.

Skills

Team leadership

Incident response

Cross-functional collaboration

Client communications

Education

Bachelor's degree in Information Technology

Tools

Microsoft 365/Azure

Exchange Online

VMware vSphere / Hyper-V

Cisco / Palo Alto / Meraki

RMM / MDM tools

Job description

As a Senior Systems Engineer, you will play a key role in our technical delivery team to drive the technology programs, including Cloud implementation and support, desktop engineering escalation and networking for a defined portfolio of clients. Using latest and greatest technologies and solutions, you will support our client’s innovation by following a set of standards and best practices in a rapidly evolving technology landscape.

This role is hybrid 3 days in office / 2 remote in either LA or San Francisco

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.

The Opportunity:

As a Senior Systems Engineer, you will play a key role in our technical delivery team by working with a Client Technology Manager (CTM) to drive the technology programs, including Cloud implementation and support, desktop engineering escalation and networking for a defined portfolio of clients. Using the latest and greatest technologies and solutions, you will support the client’s innovation by following a set of standards and best practices in a rapidly evolving technology landscape.

What you will do:

Collaborate with, and act as a tier 3 escalation point for Client Technology Management, Service Desk, Engineering and other client support teams
Provide advanced support of cloud infrastructures such as Microsoft 365/Azure, Amazon Web Services (AWS), Google Cloud Platform (GCP), and ECI’s proprietary technology
Implement and manage enterprise mail platform and security systems such as Microsoft Exchange, Google Workspace, Proofpoint Essentials and Mimecast
Execute basic tasks on enterprise switching, routing, security and wireless systems like VLAN changes, ACL updates, key rotations, and port reconfigurations
Take ownership of complex technical challenges and provide long term fixes based on root cause analysis
Document processes and procedures which explain system functionality or regular tasks to contribute to our internal knowledge base including architecture diagrams, runbooks, and standard operating procedures (SOP)
Audit undocumented client environments and provide technical recommendations based on findings
Apply best-practice configurations to client security platforms such as Azure Active Directory Conditional Access, DUO Multifactor Authentication (MFA) services, and zero-trust services such as Cloudflare and iBoss.
Provide high-level consultation on information security fundamentals such as good password hygiene practices, multi-factor authentication recommendations and social-engineering defense
Perform system maintenance tasks including software and operating system patching, software version upgrades, critical patch applications, and vulnerability remediation
Provide advanced support of Active Directory such as Domain Controller upgrades, Group Policy creation, scheduled software deployments, network policy maintenance, and certificate management
Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device/Mobile Application Management, Anti-Virus/Anti-Malware
Collaborate cross-functionally to ensure successful delivery of project implementations, migrations, and upgrades
Acting as a technical lead for small projects and maintain accountability to delivery of scope

Who you are:

Bachelor’s degree in an Information Technology related field, or a minimum of 6+ years comparable experience in a technology administration role
Advanced knowledge of Microsoft Operating Systems such as Windows Server and Windows 11
Advanced administration experience with Public Cloud platforms with focus in Microsoft 365 and Azure (Azure AD, Exchange Online, SharePoint Online, OneDrive for Business, Teams, Intune)
Experience in administration of e-mail platforms and security integrations such as Exchange Online
Experience in virtualization administration on platforms such as VMware vSphere and Hyper-V
Hands on experience in deployment and management of routing, switching, wireless, and security appliance technologies using vendors such as Cisco, Palo Alto Networks, and Meraki
Proficient in incident response management during security events and high-priority escalations, as well as disaster recovery and business continuity activations

Bonus points if you have:

Managed Service Provider (MSP) experience
Certifications in cloud services, network management or cyber-security, such as CCNA, CISSP, Azure Fundamentals and VCP a plus

ECI’s culture is all about connection -

connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and the range for this role is a maximum of $130,000 annually.