Field Services Engineer

RPS Imaging; Indianapolis (IN); On-site; USD 50,000 - 63,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to join their innovative team. This role involves the installation and repair of medical imaging equipment, requiring a blend of technical expertise and excellent communication skills. The successful candidate will travel within a 4-hour radius of Indianapolis, IN, ensuring top-notch service and support for cutting-edge medical devices. If you're passionate about technology and eager to contribute to healthcare advancements, this opportunity is perfect for you.

Benefits

Car Allowance

Medical Insurance

401k plan with matching benefits

Vacation and Holiday pay

Ongoing Service Training

Qualifications

• Must be self-driven and able to work independently.
• Strong knowledge of radiology physics and digital technology.
• Valid driving license and satisfactory driving record required.

Responsibilities

• Perform installation and repair of medical imaging equipment.
• Conduct maintenance, calibration, and safety testing.
• Document maintenance activities and adhere to performance metrics.

Skills

Electronics knowledge

Troubleshooting

Communication skills

Customer service

Computer skills (MS Word, Excel, Outlook)

Education

Bachelor's degree in electronic technology or engineering

3+ years experience in imaging equipment maintenance

Tools

VOM Meters

Radiation Meters

Oscilloscopes

Safety Analyzers

Power Tools

Job description

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Samsung is the 2nd largest technology company and the 15th largest company in the world. It is rapidly expanding its healthcare market share in the U.S. Working for Samsung’s exclusive distributor partner in the Great Lakes Region, RPS Imaging, you will work with an experienced, talented, and passionate team.

NOTE: You will NOT be considered for this position if you reside outside of our territory (IN).

In this versatile Field Service role, you will be responsible for the installation and repair of various medical devices. Individuals need to be able to work independently, perform assigned maintenance, repairs, troubleshooting, calibrations, and installation of medical imaging equipment. The successful candidate will be working mostly within a 4 hour drive radius of the Indianapolis, IN area with some backup help as needed in other areas.

We are looking for a successful engineer, preferably with prior medical field service experience. Candidates must embrace innovation, change, and the ability to travel.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

• Performs assigned planned maintenance, installation, repairs, adjustments, calibrations and safety testing on a broad range of imaging equipment; including but not limited to: conventional x-ray, ultrasound, CR, DR, mammography
• Performs incoming inspections, equipment quality control, testing, calibration and image evaluation of equipment according to manufactures specifications and other established guidelines
• Works closely with management, sales team, and other service team staff members
• Adheres to performance metrics of PM completion, call closure, parts returns, first call repair, escalation protocols, downtime, and others as assigned
• Maintains timely, accurate and thorough documentation via strong verbal/written communications, as required by management, and outlined in current policies and procedures

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Willing to travel in IL, IN, MI, WI
• Valid driving license and satisfactory driving record is mandatory and background and drug testing (pre and post-hire) is required
• Must be self-driven to optimize performance without the need for extensive supervision
• Must possess excellent verbal and written communication skills and work effectively in a demanding, fast paced environment
• Bachelor degree in electronic technology, or engineering preferred.
• Minimum of 3 years’ experience in the repair and maintenance of imaging equipment.
• An equivalent combination of education and experience may be substituted.
• Strong knowledge of radiology physics, digital technology, and mechanics.
• Strong knowledge of laws and regulations pertaining to imaging equipment, radiation safety and protection practices.
• Broad knowledge of imaging performance based on regulations, manufacturing practices and institutional requirements

SKILLS:

• Knowledge of electronics and basic troubleshooting
• General knowledge of networked equipment
• Well-developed oral and written communication skills, as well as analytical & organizational skills
• Computer Skills (MS Word, Excel, Outlook required)
• Results Oriented & Demonstrates Excellent Customer Service Skills
• Must have working knowledge of the following pieces of equipment: VOM Meters, Radiation Meters, Hand Tools, Oscilloscopes, Safety Analyzers, Imaging Phantoms, Power Tools, HV Probes, HV Bleeders, Test Fixtures, and Attenuation Devices

PHYSICAL REQUIREMENTS:

• Regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 40 pounds
• Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear
• Must be able to sit and/or drive for long periods of time when travelling
• Must be able to stand for long periods of time

Car Allowance with gas

Medical Insurance.

401k plan with a matching benefit program.

Vacation and Holiday pay.

Ongoing Service Training.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology, Customer Service, and Engineering

• Industries

  Medical Equipment Manufacturing, Computers and Electronics Manufacturing, and Technical and Vocational Training

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Inferred from the description for this job

Medical insurance

401(k)

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