Field Service Engineer

General Electric; Indianapolis (IN); Remote; USD 60,000 - 100,000; Full time

Job summary

Join a pioneering organization in 3D printing solutions where your skills can shine! As a Field Service Engineer, you'll play a crucial role in ensuring customer satisfaction by installing and maintaining cutting-edge additive manufacturing machines. With a travel expectation of 100%, you'll work closely with clients across the Americas, solving complex technical problems and ensuring their equipment operates at peak performance. This is a fantastic opportunity for those who thrive in dynamic environments and are passionate about technology and customer service. Embrace the chance to make a real impact in a forward-thinking company!

Qualifications

• 2 years technical experience or 5 years in field service.
• Ability to troubleshoot complex systems effectively.

Responsibilities

• Install and maintain additive manufacturing machines.
• Perform preventive maintenance and repairs on-site.
• Document all service work using computer-based procedures.

Skills

Troubleshooting

Customer Service

Technical Communication

Problem Solving

Education

B.Sc. Engineering

Associates Degree

High School Diploma

Job description

**Job Description Summary**

Colibrium Additive is a leading global 3D printing solutions innovator. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a better world.

Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction, and maintaining all equipment models specific to a modality or modalities in the Americas Region.

**Job Description**

This is a Field Service Role supporting customers throughout parts of the US, Central and South America as needed. This position will be based out of West Chester, Ohio USA. Travel expectations are 100% (Road Warrior). The Field Service Engineer will work on a team or individually, to install, perform preventive maintenance, and repair on Colibrium additive manufacturing machines. These activities contribute to customer's production machines operating at peak performance, producing quality parts, meeting production schedules, and meeting or exceeding quality & industry standards.

Roles and Responsibilities:

• The Field Service Engineer will work on a team or individually, to install, perform preventive maintenance, and repair.

• Perform total system level troubleshooting on complex multi-symptom problems.

• Work with Service and Additive engineering teams to resolve complicated mechanical, electrical, electronic, and /or process problems for customer machines.

• Help in all areas of site preparation (coordination of labor and materials) with minimal supervision.

• Document all work performed using computer-based service reporting procedures.

• Maintain effective quality systems and programs according to the GE Aerospace Service Quality Policy Statement.

• Responsibly complete all administration tasks on time (e.g., ensure timely completion of Service Bulletins and PMs inspections documentation for assigned accounts).

• Maintain daily interface with Customer technicians on equipment status issues, to ensure satisfaction of primary customers.

Required qualifications:

• B.Sc. Engineering / Associates degree and 2 years technical experience, or a High School Diploma and 5 years field service or electrical / mechanic technician experience.

• Willingness to travel domestically and internationally for extended periods of time with a 100% travel expectation.

• Willingness to work Weekends and Holidays as needed.

• Proficiency to logically troubleshoot at subsystem and system level, using identifiable problem-solving techniques.

• Shows Initiative, high standards, motivation and outside of the box thinking.

• Demonstrated ability to work well with limited direction and information.

• Demonstrated ongoing effort to maintain knowledge of current technology.

• Excellent communication skills, listening skills, and interpersonal skills.

• Strong customer skills and deals tactfully and effectively with differences of opinion (e.g., influences rather than directs).

**Additional Information**

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

**Relocation Assistance Provided:** No

\#LI-Remote - This is a remote position

GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.