Field Services Engineer

Tata Consultancy Services; Friona (TX); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Discretionary Incentive

Medical Coverage

Dental & Vision

Disability Insurance

Pet Insurance

Commuter Benefits

Training Reimbursement

Vacation & Holidays

401K Plan

Job summary

Tata Consultancy Services in Friona, Texas, seeks an experienced IT Support Specialist to install and maintain desktops and peripherals, manage SCCM-based OS installs, and provide remote and on-site assistance across local plants.

You will handle asset management, software deployments, AD basics, and collaborate with remote teams to keep office and plant equipment running smoothly, including after-hours support when needed.

Qualifications

• Min 5 years of relevant IT/desktop support experience.
• Familiarity with ITIL concepts preferred.
• Experience in plant/production environments is a plus.

Responsibilities

• Provide break/fix desktop support including hardware peripherals.
• Install OS and software using SCCM; manage backups and restores.
• Handle asset procurement, tracking, and inventory control.
• Support remote locations and remote teams when required.
• Lifting/moving equipment up to 30 kg and basic wiring/tests.
• Communicate clearly and complete all service calls and admin tasks.

Skills

Problem ownership

ITIL concepts

5+ years experience

Plant production experience

Tools

Office suite (Word, Excel, Email)

Active Directory

Job description

Responsibilities

• Experience with operating system installation using SCCM, anti-spyware, anti-virus, custom and commercial software
• Experience with mobile telephony technologies (MobileIron, iPad, Android and iPhone)
• Knowledge of office products like word/excel/email client etc.
• Proficiency in desktop support including knowledge of current Windows operating systems
• Hardware support - Laptops, Printers, Desktop, Telephony equipment break fix
• Backup & restore of OS and Data
• Procurement of Hardware, Maintaining the assets and Hardware spare stock
• Hands on Audio/Video conferencing experience
• Experience in performing asset refresh
• Experience in network trouble shooting
• Basic knowledge of windows Active directory and group policies
• Ability to lift and or move various computer equipment and ladder up to 30 kg.
• Provide customer break fix support including off office hours and weekends for designated equipment in office or plant environment and campus
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
• Documents, maintains, upgrades or replaces hardware and software systems
• Communicating clearly in written and verbal form
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• Installing wires and cables as well as splice wires or cables
• Inspect and test wiring to locate and repair problems as well as ensuring that all specifications are met
• Support rest of the locations in country remotely if required.
• Support Remote support teams if required
• Support implementing/executing infrastructure-projects (small projects) only locally within the location.

Generic Managerial Skills, If any

• Problem ownership and follow-up
• ITIL concepts strongly preferred
• Min 5 years of relevant experience
• Plant production environment experience (good to have)

Salary Range- $50,000-$65,000 Per Annum

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.