Field Services Engineer

Tata Consultancy Services; Kansas; Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Medical Coverage (Health)

401K Plan

Job summary

Tata Consultancy Services is seeking a skilled IT support professional in Kansas to install and manage operating systems, support mobile devices, and maintain desktop hardware. You will handle asset procurement, inventory, and remote assistance for multiple sites within the region.

Ideal candidates have strong Windows desktop support skills, familiarity with Active Directory and Group Policies, and experience with AV conferencing and office suites. Occasional off-hours support is required.

Qualifications

• Experience with operating system installation using SCCM and security tools.
• Experience with mobile technologies (MobileIron, iPad, Android, iPhone).
• Proficiency with Windows OS in desktop support and office products.

Responsibilities

• Provide desktop support across Windows environments.
• Perform hardware maintenance for laptops, printers, desktops, and telephony equipment.
• Handle asset management: procurement, stock, and return of devices.

Skills

Problem ownership

ITIL concepts

Desktop support

Asset management

Communication skills

Remote support

Video conferencing

Tools

SCCM

MobileIron

Active Directory

Group Policy

Office Suite

Audio/Video conferencing systems

Job description

Responsibilities

• Experience with operating system installation using SCCM, anti-spyware, anti-virus, custom and commercial software
• Experience with mobile telephony technologies (MobileIron, iPad, Android and iPhone)
• Knowledge of office products like word/excel/email client etc.
• Proficiency in desktop support including knowledge of current Windows operating systems
• Hardware support - Laptops, Printers, Desktop, Telephony equipment break fix
• Backup & restore of OS and Data
• Procurement of Hardware, Maintaining the assets and Hardware spare stock
• Hands on Audio/Video conferencing experience
• Experience in performing asset refresh
• Experience in network trouble shooting
• Basic knowledge of windows Active directory and group policies
• Ability to lift and or move various computer equipment and ladder up to 30 kg.
• Provide customer break fix support including off office hours and weekends for designated equipment in office or plant environment and campus
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
• Documents, maintains, upgrades or replaces hardware and software systems
• Communicating clearly in written and verbal form
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• Installing wires and cables as well as splice wires or cables
• Inspect and test wiring to locate and repair problems as well as ensuring that all specifications are met
• Support rest of the locations in country remotely if required.
• Support Remote support teams if required
• Support implementing/executing infrastructure-projects (small projects) only locally within the location.

Generic Managerial Skills, If any

• Problem ownership and follow-up
• ITIL concepts strongly preferred
• Min 5 years of relevant experience
• Plant production environment experience (good to have)

Salary Range- $50,000-$65,000 Per Annum

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.