Field Services Engineer

Tata Consultancy Services; North Olmsted (OH); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical Coverage

401K Plan

Certification & Training Reimbursement

Vacation & Holidays

Job summary

Tata Consultancy Services is seeking an experienced IT Support Specialist in North Olmsted, OH. The role covers desktop support, OS installation via SCCM, asset management, and remote assistance, including off-hours calls. Strong knowledge of Windows operating systems and ITIL concepts is preferred.

Responsibilities include hardware troubleshooting, AV conferencing support, and maintaining asset inventory, with opportunities to contribute to small infrastructure projects locally.

Qualifications

• Minimum 5 years of relevant IT support experience.
• Itil concepts knowledge preferred.
• Ability to lift and move equipment up to 30 kg.

Responsibilities

• Install OS and software using SCCM and manage security tools.
• Provide desktop support for Windows OS and office products.
• Support Audio/Video conferencing and remote assistance.
• Handle hardware assets, spares, and inventory control.
• Deliver after-hours break-fix support for designated equipment.
• Document calls, update tickets, and ensure asset returns.

Skills

Desktop support

Asset management

Network troubleshooting

AV conferencing

Hardware handling

Windows OS

Tools

SCCM

MobileIron

Active Directory

Group Policies

Printers

Job description

Responsibilities

• Experience with operating system installation using SCCM, anti-spyware, anti-virus, custom and commercial software
• Experience with mobile telephony technologies (MobileIron, iPad, Android and iPhone)
• Knowledge of office products like word/excel/email client etc.
• Proficiency in desktop support including knowledge of current Windows operating systems
• Hardware support - Laptops, Printers, Desktop, Telephony equipment break fix
• Backup & restore of OS and Data
• Procurement of Hardware, Maintaining the assets and Hardware spare stock
• Hands on Audio/Video conferencing experience
• Experience in performing asset refresh
• Experience in network trouble shooting
• Basic knowledge of windows Active directory and group policies
• Ability to lift and or move various computer equipment and ladder up to 30 kg.
• Provide customer break fix support including off office hours and weekends for designated equipment in office or plant environment and campus
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
• Documents, maintains, upgrades or replaces hardware and software systems
• Communicating clearly in written and verbal form
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• Installing wires and cables as well as splice wires or cables
• Inspect and test wiring to locate and repair problems as well as ensuring that all specifications are met
• Support rest of the locations in country remotely if required.
• Support Remote support teams if required
• Support implementing/executing infrastructure-projects (small projects) only locally within the location.

Generic Managerial Skills, If any

• Problem ownership and follow-up
• ITIL concepts strongly preferred
• Min 5 years of relevant experience
• Plant production environment experience (good to have)

Salary Range- $50,000-$65,000 Per Annum

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.