Field Service Engineer

Tata Consultancy Services; Blair (NE); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Discretionary annual incentive

Comprehensive medical coverage

401K plan

Certification & training reimbursement

Vacation and holidays

Job summary

Tata Consultancy Services in Blair, Nebraska seeks an IT Desktop Support Specialist to provide break-fix hardware and software support across office and plant environments, including after-hours as needed. The role involves asset management, procurement coordination, and remote support for other locations, with a focus on clear communication and thorough documentation.

You will assist with AD/group policy tasks, maintain inventory, and ensure proper handling of assets and spare parts.

Qualifications

• Experience with OS installation using SCCM and security/anti-virus software.
• Experience with mobile telephony technologies (MobileIron, iPad, Android and iPhone).
• Basic knowledge of Windows Active Directory and Group Policies.
• Proficiency in desktop support and current Windows operating systems.

Responsibilities

• Provide customer break fix support including after-hours for designated equipment in office or plant environment and campus.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and peripherals.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Communicating clearly in written and verbal form.
• Accepting and delivery of all service calls assigned.
• Completing administrative tasks associated with each call and ensuring asset control.

Skills

Customer service

Problem ownership

Clear communication

ITIL concepts

5+ years experience

Plant production environment

Education

Bachelor of Computer Science

Tools

SCCM

MobileIron

Active Directory

Group Policies

Windows OS

Job description

Job Description

• Experience with operating system installation using SCCM, anti-spyware, anti-virus, custom and commercial software
• Experience with mobile telephony technologies (MobileIron, iPad, Android and iPhone)
• Knowledge of office products like word/excel/email client etc.
• Proficiency in desktop support including knowledge of current Windows operating systems
• Hardware support - Laptops, Printers, Desktop, Telephony equipment break fix
• Backup & restore of OS and Data
• Procurement of Hardware, Maintaining the assets and Hardware spare stock
• Hands on Audio/Video conferencing experience
• Experience in performing asset refresh
• Experience in network troubleshooting
• Basic knowledge of windows Active directory and group policies
• Ability to lift and or move various computer equipment and ladder up to 30 kg.
• Provide customer break fix support including off office hours and weekends for designated equipment in office or plant environment and campus
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
• Documents, maintains, upgrades or replaces hardware and software systems
• Communicating clearly in written and verbal form
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• Installing wires and cables as well as splice wires or cables
• Inspect and test wiring to locate and repair problems as well as ensuring that all specifications are met
• Backup tape replacement
• Executive support
• Support rest of the locations in country remotely if required.
• Support implementing/executing infrastructure-projects (small projects) only locally within the location.

Roles & Responsibilities

• Provide customer break fix support including off office hours and weekends for designated equipment in office or plant environment and campus
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
• Documents, maintains, upgrades or replaces hardware and software systems
• Communicating clearly in written and verbal form
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each callResponsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• Installing wires and cables as well as splice wires or cables
• Inspect and test wiring to locate and repair problems as well as ensuring that all specifications are met
• Backup tape replacement
• Executive support
• Handling procurement
• Support rest of the locations in country remotely if required.
• Support Remote support teams if required
• Support implementing/executing infrastructure-projects (small projects) only locally within the location.

Generic Managerial Skills

• Good Communication skills
• Problem ownership and follow-up
• ITIL concepts strongly preferred
• MCSE or MCP preferred
• Min 5 years of relevant experience
• Plant production environment experience (good to have)

Salary Range: $50,000-$65,000 Per Annum

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications

BACHELOR OF COMPUTER SCIENCE