Field Service Engineer

Tata Consultancy Services; Wichita (KS); On-site; USD 50,000 - 65,000; Full time

Job summary

Tata Consultancy Services in Wichita, KS seeks a desktop support specialist to install and maintain Windows systems, manage assets, and provide break-fix support across office and plant environments. The role includes procurement, asset control, and hands-on hardware support for laptops, printers, and telephony equipment.

The ideal candidate has experience with SCCM, Active Directory, and Group Policy, plus strong communication skills and willingness to work off-hours.

Qualifications

• Bachelor of Computer Science is required.
• Experience with OS installation using SCCM, anti-spyware, anti-virus, and software.
• Proficiency in desktop support including current Windows operating systems.
• Hardware support including laptops, printers, desktops, and telephony equipment.
• Experience with asset refresh, procurement, asset maintenance and inventory control.
• Ability to lift/move equipment up to 30 kg.
• Willingness to provide off-hours support including weekends.
• Knowledge of Active Directory and Group Policy.
• Strong written and verbal communication skills.
• ITIL concepts preferred; MCSE or MCP preferred.

Responsibilities

• Provide customer break-fix support for designated equipment in office/plant environments and campus.
• Maintain, analyze, troubleshoot, and repair computer systems, hardware and peripherals.
• Document, maintain, upgrade or replace hardware and software systems.
• Ensure clear written and verbal communication; manage service calls and administrative tasks.
• Accept and deliver all assigned service calls; manage asset control and inventory return.
• Install wires/cables and test wiring to meet specifications; perform backup tape replacement.
• Provide executive support and assist procurement; support remote and local locations as required.
• Support infrastructure projects (small projects) locally within the location.

Skills

Desktop support

Windows OS

Network troubleshooting

Asset management

Communication

ITIL concepts

Problem ownership

Executive support

Off-hours support

Education

Bachelor of Computer Science

Tools

SCCM

MobileIron

Active Directory

Group Policies

Office suite (Word/Excel/Email)

Backup/Restore

Job description

Job Description

• Experience with operating system installation using SCCM, anti-spyware, anti-virus, custom and commercial software
• Experience with mobile telephony technologies (MobileIron, iPad, Android and iPhone)
• Knowledge of office products like word/excel/email client etc.
• Proficiency in desktop support including knowledge of current Windows operating systems
• Hardware support - Laptops, Printers, Desktop, Telephony equipment break fix
• Backup & restore of OS and Data
• Procurement of Hardware, Maintaining the assets and Hardware spare stock
• Hands on Audio/Video conferencing experience
• Experience in performing asset refresh
• Experience in network troubleshooting
• Basic knowledge of windows Active directory and group policies
• Ability to lift and or move various computer equipment and ladder up to 30 kg.
• Provide customer break fix support including off office hours and weekends for designated equipment in office or plant environment and campus
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
• Documents, maintains, upgrades or replaces hardware and software systems
• Communicating clearly in written and verbal form
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• Installing wires and cables as well as splice wires or cables
• Inspect and test wiring to locate and repair problems as well as ensuring that all specifications are met
• Backup tape replacement
• Executive support
• Support rest of the locations in country remotely if required.
• Support implementing/executing infrastructure-projects (small projects) only locally within the location.

Roles & Responsibilities

• Provide customer break fix support including off office hours and weekends for designated equipment in office or plant environment and campus
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
• Documents, maintains, upgrades or replaces hardware and software systems
• Communicating clearly in written and verbal form
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each callResponsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• Installing wires and cables as well as splice wires or cables
• Inspect and test wiring to locate and repair problems as well as ensuring that all specifications are met
• Backup tape replacement
• Executive support
• Handling procurement
• Support rest of the locations in country remotely if required.
• Support Remote support teams if required
• Support implementing/executing infrastructure-projects (small projects) only locally within the location.

Generic Managerial Skills

• Good Communication skills
• Problem ownership and follow-up
• ITIL concepts strongly preferred
• MCSE or MCP preferred
• Min 5 years of relevant experience
• Plant production environment experience (good to have)

Salary Range: $50,000-$65,000 Per Annum

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications

BACHELOR OF COMPUTER SCIENCE