Field services Engineer

Tata Consultancy Services; Elgin (IL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Comprehensive Medical Coverage

401K Plan

Performance Bonus

Parental & Maternal Leaves

Commuter Benefits

Certification & Training Reimbursement

Vacation & Holidays

Job summary

Tata Consultancy Services in the United States is seeking a field service support professional to manage on-site operations, ticketing, KPI tracking, and incident handling across manufacturing environments.

You will coordinate dispatch, asset delivery for DaaS, and vendor management, while ensuring excellent customer interactions and opportunities to lead the EUC operations.

Qualifications

• Bachelor's degree in computer science or related field.
• Experience with ITIL processes and incident management.
• Strong communication and on-site support capabilities.

Responsibilities

• Manage day-to-day on-site operation based on support services, ticket management, KPI tracking, escalation, IMAC.
• Dispatch support, asset delivery for DaaS across Hub, spoke and dispatch sites; vendor management and meeting room support.
• Lead and mentor team; drive continuous improvement; ensure proactive issue resolution with customers.

Skills

Field service support

ITIL

SLA

Incident management

IMAC

Smart hands

ServiceNow

Education

Bachelor of Computer Science

Tools

ServiceNow

Job description

Job Description

Must Have Technical/Functional Skills:
Field service support experience under manufacturing domain, ITIL, SLA, incident management, IMAC, smart hands support.
On network, servers, OT security, service now ticking tool experience, asset management, stock management, audit, escalation management.
Meeting room support, excellent in customer communication, good to have team management skill, ops lead role for EUC role.

Roles & Responsibilities

Manage day-to-day operation based on onsite support services, ticket management, KPI, escalation, IMAC, Break fixes, dispatch support, asset delivery part DaaS service across Hub, spoke and dispatch sites, vendor management, meeting room support, customer connect. Printer support, OT support, factory PCS support, manage team and customer requests on priority. Generic Managerial Skills, If any. Should have excellent customer handling skills, governance, lead operations with confidence, manage escalations at regional level. Must be proactive to pick operations issue with customer and fix them; decision making capability; mentor team where possible; bring continuous improvement.

Qualifications

• BACHELOR OF COMPUTER SCIENCE

TCS Employee Benefits

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
• Salary Range: $65,000 - $75,000 a year