Deskside Support Engineer/Field Service Engineer

Cognizant; Boston (MA); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Holidays & PTO

401(k) Plan

Disability Insurance

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant in Boston, MA is seeking an IT Field Services Engineer to provide hands-on end-user support, device provisioning, and incident resolution on-site.

You will deploy and manage mobile devices with MDM tools, handle printer and conference room tech, and collaborate with IT teams to resolve complex issues. On-call duties and thorough documentation in the ticketing system are expected.

Qualifications

• Experience delivering IT end-user support across multiple channels (phone, email, in-person).
• Familiarity with device provisioning, account setup, and software installation.

Responsibilities

• Provide technical support to end-users via phone, email, remote desktop tools, and in-person visits.
• Assist with user onboarding, including account setup, device provisioning, and software installation.
• Deploy and manage mobile devices using MDM tools such as Jamf and Intune.
• Troubleshoot hardware and software issues on desktops, laptops, printers, and other peripherals.
• Document all support activities in the ticketing system and update CMDB/ServiceNow as needed.

Skills

MDM Tools

Active Directory

M365

Remote Desktop Tools

Job description

IT Field Services Engineer

Location : Boston MA

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Roles/Responsibilities (5 – 8 pointers day to day candidate’s responsibilities)

• Provide technical support to end-users via phone, email, remote desktop tools, and in-person visits at Tech Lounge.
• Assist with user onboarding, including account setup, device provisioning, and software installation.
• Deploy and manage mobile devices using MDM tools such as Jamf and Intune.
• Troubleshoot and resolve issues related to mobile device configuration, connectivity, and security.
• Provide printer support, including installation, maintenance, and troubleshooting of printer hardware and software.
• Support conference room devices, including video conferencing systems, projectors, and audio equipment.
• Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals.
• Install, configure, and maintain operating systems, software applications, and device drivers.
• Perform hardware and software upgrades and replacements as needed.
• Collaborate with other IT teams to elevate and resolve complex technical issues.
• Document all support activities, solutions, and troubleshooting steps in the ticketing system.
• Utilize IT Asset Management processes to track and manage IT assets throughout their lifecycle, including procurement, deployment, maintenance, and retirement.
• Update ServiceNow CMDB with accurate and up-to-date information regarding hardware, software, and configuration items.
• Ensure compliance with company policies, procedures, and security standards.
• Participate in on-call rotations and provide after-hours support when necessary.

Mandatory Skills

• MDM Tools
• Active Directory
• M365
• Remote Desktop Tools

The Salary for this position will be yearly 50,000 TO 59500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.