Field Services / Desktop Support Engineer

Compest Solutions Inc.; Joplin (MO); On-site; USD 90,000 - 130,000; Full time

Job summary

Compest Solutions Inc. is seeking an experienced Field Services / Desktop Support professional to provide advanced onsite technical support, endpoint management, patching, troubleshooting, and workstation lifecycle support in an enterprise environment.

You will administer endpoint management platforms, implement standardized desktop images, monitor health via dashboards, and coordinate with network and security teams to resolve issues and ensure security compliance.

Qualifications

• 8–10+ years of hands‑on desktop support / systems engineering experience preferred.
• Advanced Windows/workstation troubleshooting.
• Enterprise endpoint configuration and management.
• Patch management and desktop security.
• Endpoint inventory and policy enforcement.
• Hardware/software troubleshooting.
• User profile and desktop application support.
• Endpoint security and compliance.
• Incident escalation and root-cause analysis.

Responsibilities

• Provide advanced onsite desktop support and resolve complex hardware/OS issues
• Troubleshoot software, configuration and workstation issues
• Administer endpoint management platforms for software deployment, patching and configuration updates
• Implement and maintain standardized desktop images and configuration baselines
• Monitor endpoint health, dashboards and logs to identify recurring issues
• Handle escalated tickets and provide technical guidance to service desk teams
• Perform root-cause analysis and implement permanent remediation
• Coordinate with network, application and security teams on endpoint requirements
• Manage workstation assets, lifecycle tracking and software licensing
• Apply endpoint security controls and assist with vulnerability remediation
• Support walk-up requests and provide direct assistance to onsite users
• Document procedures, knowledge articles and technical resolutions
• Identify automation and continuous-improvement opportunities

Skills

Advanced Windows troubleshooting

Endpoint management

Patch management

Desktop hardware troubleshooting

Incident escalation

Onsite support

User support

Tools

SCCM

Intune

Group Policy

Job description

We are looking for an experienced Field Services / Desktop Support professional to provide advanced onsite technical support, endpoint management, patching, troubleshooting, and workstation lifecycle support in an enterprise environment.

Candidates with transferable work authorization who are willing/eligible to transfer their visa to our company W2 are welcome

No third-party vendor submissions

• 8–10+ years of hands‑on desktop support / systems engineering experience preferred
• Advanced Windows/workstation troubleshooting
• Enterprise endpoint configuration and management
• Patch management and desktop security
• Endpoint inventory and policy enforcement
• Hardware/software troubleshooting
• User profile and desktop application support
• Endpoint security and compliance
• Incident escalation and root-cause analysis

• Provide advanced onsite desktop support and resolve complex hardware/OS issues
• Troubleshoot software, configuration and workstation issues
• Administer endpoint management platforms for software deployment, patching and configuration updates
• Implement and maintain standardized desktop images and configuration baselines
• Monitor endpoint health, dashboards and logs to identify recurring issues
• Handle escalated tickets and provide technical guidance to service desk teams
• Perform root-cause analysis and implement permanent remediation
• Coordinate with network, application and security teams on endpoint requirements
• Manage workstation assets, lifecycle tracking and software licensing
• Apply endpoint security controls and assist with vulnerability remediation
• Support walk-up requests and provide direct assistance to onsite users
• Document procedures, knowledge articles and technical resolutions
• Identify automation and continuous-improvement opportunities

Candidates MUST currently be local to Joplin, MO and able to work onsite.

No relocation candidates will be considered.