Field Services Engineer

Trident Consulting; Joplin (MO); Hybrid; USD 23,000 - 32,000; Full time

Job summary

Trident Consulting seeks a Field Services specialist for an onsite role in Joplin, MO. This contract position supports desktop environments with expertise in endpoint management and patching, ensuring security, reliability, and user productivity.

The ideal candidate will work with onsite colleagues, coordinate with IT teams, and contribute to continuous improvement of desktop tooling and automation. Local candidates preferred for the 1-year assignment with potential extension.

Qualifications

• Bachelor's degree or equivalent experience in IT with infrastructure focus.
• 8–10 years of hands-on desktop support in enterprise environments.
• Experience with enterprise endpoint management platforms for software distribution and patching.

Responsibilities

• Deliver advanced desktop support onsite to diagnose and resolve hardware and OS incidents.
• Coordinate remote troubleshooting to address software issues and configuration conflicts.
• Implement standardized desktop images and baselines for performance and security.
• Administer endpoint management platforms to deploy patches and updates with minimal disruption.
• Monitor desktop health via dashboards and logs, identify trends and propose improvements.
• Collaborate with service desk to handle escalations and guide resolution times.
• Document procedures and resolution steps for knowledge sharing.
• Perform root cause analysis for recurring issues and remediation.
• Coordinate with network and app teams to ensure connectivity and performance.
• Manage workstation lifecycle, inventory and license verification.
• Support security initiatives by applying endpoint controls and remediation.
• Engage users to optimize configurations for productivity.
• Participate in continuous improvement by evaluating new desktop tools and automation.

Skills

endpoint management platforms

Desktop patching

Education

Bachelor's degree or equivalent in IT

Tools

Endpoint management platforms

Job description

Trident Consulting is seeking a \"Field Services\" for one of our clients in \"Joplin, MO\"

Job Title: Field Services

Location: Joplin, MO (Onsite with hybird) Only Local

Length of Assignment: 1 year w/ extension

Type: Contract (W2)

Rate:$20/hr

What are the top 3 skills required for this role?

• 2. endpoint management platforms to deploy software packages
• 3.Desktop Patching

Job Description/ Responsibilities

• -Deliver advanced desktop support for on site colleagues by diagnosing and resolving complex hardware and operating system incidents to maintain high endpoint availability and user satisfaction
• -Coordinate remote troubleshooting sessions using secure enterprise tools to address software issues and configuration conflicts and to restore workstation functionality in a timely manner
• -Implement standardized desktop images and configuration baselines to ensure consistent performance, security hardening and compliance with organizational technology policies
• -Administer endpoint management platforms to deploy software packages patches and configuration updates with minimal disruption to business operations
• -Monitor desktop environment health through centralized dashboards and logs to identify incident trends and propose preventive improvements for long term stability
• -Collaborate with service desk teams to handle ticket escalations and provide detailed technical guidance that accelerates resolution times and improves first contact effectiveness
• -Document desktop procedures knowledge articles and resolution steps in a clear and reusable format to support continuous improvement and reduce repeated incidents
• -Perform root cause analysis for recurring desktop issues and recommend sustainable remediation actions that enhance reliability and reduce support workload
• -Coordinate with network and application teams to validate that endpoint configurations support connectivity security and application performance requirements
• -Execute asset management tasks such as workstation lifecycle tracking hardware validation and software license verification to maintain accurate inventory records
• -Support security initiatives by applying endpoint security controls running compliance checks and assisting in remediation of vulnerabilities identified through internal assessments
• -Engage with business users to understand their desktop usage patterns and recommend configuration optimizations that positively influence productivity and digital experience
• -Participate in continuous improvement activities by evaluating new desktop tools frameworks and automation opportunities that can streamline support processes and reduce manual effort

Qualifications

• -Possess a bachelors degree or equivalent experience in information technology computer science or a related discipline with a strong focus on infrastructure and systems support
• -Demonstrate eight to ten years of hands on experience in desktop support or systems engineering within enterprise environments including exposure to complex incident handling and escalation processes
• -Exhibit advanced proficiency in workstation operating systems endpoint configuration user profile management and desktop application support with emphasis on reliability and usability
• -Show applied experience with enterprise endpoint management platforms for software distribution patch management inventory and policy enforcement across large user bases
• -Display practical knowledge of security fundamentals including endpoint protection tools encryption policies and compliance practices related to workstation environments
• -Bring familiarity with scripting or automation approaches for desktop tasks such as log collection configuration changes or basic remediation workflows to enhance operational efficiency
• -Communicate clearly with technical and nontechnical stakeholders by explaining incident status remediation steps and preventive recommendations in an accessible and respectful manner
• -Adapt effectively to a work from office environment by providing in person support managing walk up requests and coordinating closely with on site teams for timely issue resolution

About Trident

Trident Consulting is a premier IT staffing firm providing high-impact workforce solutions to Fortune 500 and mid-market clients. Since 2005, we’ve specialized in sourcing elite technology and engineering talent for contract, direct hire, and managed services roles. Our expertise spans cloud, AI/ML, cybersecurity, and data analytics, supported by a 3M+ candidate database and a 78% fill ratio. With a highly engaged leadership team and a reputation for delivering hard-to-fill, niche talent, we help organizations build agile, high-performing teams that drive innovation and business success.

Some of our recent awards include:

Trailblazer Women Award 2025 by Consulate General of India in San Francisco Ranked as the #1 Women Owned Business Enterprise in the large category by ITServe. Received the TechServe Excellence award. Consistently ranked in the Inc. 5000 list of fastest-growing private companies in America Recognized in the SF Business Times as one of the Largest Bay Area BIPOC/Minority-Owned Businesses in 2022.