Field Services Coordinator

HC1 Hamilton County; United States; On-site; USD 40,000 - 57,000; Full time

Job summary

Hamilton County is seeking a Field Officer as Field Services Coordinator for Community Corrections. The role involves supervising, developing treatment plans, monitoring compliance, and maintaining case files.

Qualifications include a Baccalaureate Degree in criminal justice or related field, and ability to obtain required certifications. Strong communication and de-escalation skills are essential.

Qualifications

• Baccalaureate Degree in criminal justice, sociology, or related area, or equivalent combination of education and experience.
• Possession of or ability to obtain required certifications/training within time specified by department, including first responder/ CPR, response to resistance, verbal de-escalation, and disease control.
• Working knowledge of local, state, and federal regulations and standard policies, procedures, and legal terminology of the department and the criminal justice system.
• Working knowledge of and ability to follow personnel policies and work rules of the employer/ department, including attendance, safety, drug-free workplace, and personal conduct.
• Ability to communicate with internal and/or external providers.
• Ability to facilitate and maintain productive communication while maintaining a professional, pro-social relationship with participants and employees.
• Ability to express empathy regarding participant’s situations as appropriate.
• Ability to de-escalate potentially volatile situations between participants when necessary.
• Ability to understand and follow written and oral instructions from supervisor.

Responsibilities

• Administers an assessment of participant’s risk and needs.
• Develops an individual treatment plan for each participant using assessment results.
• Monitors program attendance and treatment plan compliance.
• Manages caseload effectively and documents progress.
• Maintains current and accurate case files and records.
• Serves as liaison to participants and employers, explaining policies and resolving issues.
• Maintains knowledge of local, state, and federal regulations and trends in community corrections.

Skills

Communication skills

Verbal de-escalation

Empathy

Teamwork

Written communication

Education

Baccalaureate Degree in criminal justice, sociology, or related area, or equivalent combination of education and experience.

Job description

Location

18104 Cumberland Road - Noblesville, Indiana, 46060 Hamilton County is one of Indiana’s fastest growing, highest educated and wealthiest counties in the state and the Midwest. Two-thirds of the workforce lives and works in the county -- a percent that has remained constant since 2010. Hamilton County is continually recognized in rankings ranging from “Best Cities to Relocate To” and “Best City to Raise a Family” to “Healthiest County in Indiana” and “Happiest Suburbs in the Nation”. Come be a part of all Hamilton County has to offer as we work together to serve the citizens of Hamilton County.

Job Description

Position: Field Officer

Department: Community Corrections

Work schedule: As assigned

Status: Full-time

FLSA Status: Non-exempt

Hourly Rate: $35.1336 per hour

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this document are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent serves as Field Services Coordinator for Community Corrections, responsible for supervising, investigating, developing treatment plans for program participants and monitoring and documenting compliance.

DUTIES

• Administers an assessment of participant’s risk and needs.
• Utilizes assessment results to develop an individual treatment plan for each participant.
• Monitors participant’s program attendance.
• Monitors participant’s treatment plan compliance and evaluates overall progress.
• Manages caseload in an effective manner.
• Manages time and organizes work demands appropriately.
• Supervises assists and monitors program participants.
• Reviews, executes and insures compliance with court orders.
• Conducts surveillance, visiting/ monitoring/documenting job/activity sites for compliance with program contract terms, reporting violations, and maintaining various document and computer files.
• Assists program participants in obtaining necessary treatment/education services identified in their treatment plan.
• Installs and maintains electronic monitoring equipment, initiating repairs as needed.
• Enters program participant daily activity schedule and verifies activities.
• Searches participants, their home and property for contraband according to prescribed procedures, and tests for illegal drugs and alcohol, including collecting urine samples and operating alcosensor tests.
• Assists with participant intake, including completing required forms, explaining program rules and contract terms, and executing contracts.
• Maintains current and accurate case files.
• Accurately documents pertinent information from contacts.
• Serves as liaison to participants and employers, including explaining program policies, answering questions, mediating conflicts, and resolving problems.
• Prepares files and various documents with court identifying the program participant’s progress and testifies in court proceedings.
• Maintains current knowledge of applicable local, stand, and federal rules/regulations, new developments, technology and trends in the field of community corrections by reading professional publications and periodically attending training/seminars/conferences.
• Monitors payment of program participant fees and participates in the collection process.
• Periodically performs duties for other department personnel in their absence.
• Serves on 24-hour call for emergencies.
• Performs related duties as assigned.

JOB REQUIREMENTS

• Baccalaureate Degree in criminal justice, sociology, or related area, or equivalent combination of education and experience.
• Possession of or ability to obtain required certifications/training within time specified by department, including first responder/CPR, response to resistance, verbal de-escalation, and disease control.
• Working knowledge of and ability to make practical application of local, state, and federal regulations and standard policies, procedures, and legal terminology of the department and the criminal justice system.
• Working knowledge of and ability to follow personnel policies and work rules of the employer/ department, including, but not limited to, attendance, safety, drug-free workplace, and personal conduct.
• Working knowledge of standard English grammar, spelling and punctuation, and ability to effectively communicate orally and in writing with co-workers, other County departments, program participants, Department of Corrections, and employers, including being sensitive to professional ethics, gender, cultural diversities and disabilities.
• Ability to communicate with internal and/or external providers.
• Ability to facilitate and maintain productive communication while maintaining a professional, pro-social relationship with participants and employees.
• Ability to express empathy regarding participant’s situations as appropriate.
• Ability to de-escalate potentially volatile situations between participants when necessary.
• Ability to understand and follow written and oral instructions from supervisor, and appropriately respond to constructive criticism.
• Ability to properly use all assigned equipment, including two-way radio, electronic monitoring equipment, alcosensor, hand cuffs, OC spray, and baton.
• Ability to operate a variety of office equipment including telephone, copier, printer, calculator, pager, fax machine and cellular telephone.
• Ability to provide public access to or maintain confidentiality of department information/records according to state requirements.
• Ability to work alone and with others in a team environment with minimum supervision, and maintain appropriate, respectful interrelationships with co-workers.
• Ability to regularly work evening hours, occasionally work extended and/or weekend hours, and occasionally travel out of town for training, meetings, and participant monitoring, sometimes overnight.
• Ability to serve on 24-hour call for emergencies.
• Possession of a valid Indiana driver's license and demonstrate a safe driving record.
• As a result of the duties associated with this job, there is the potential of becoming exposed to blood borne pathogens and other potentially infectious diseases.
• To safeguard employees and eliminate the liability placed on Hamilton County, employees working in this position shall begin the three shot Hepatitis B vaccination and subsequent training within 10 days of their initial job assignment per OSHA 29 CFR 1910.1030(f)(2)(i). The initial and two subsequent vaccinations shall be administered by the Hamilton County Health Department and free of charge to the employee. If the employee has previously received the three shot Hepatitis B vaccination, official documentation must be provided to the supervisor identifying the dates in which each shot was appropriately administered.
• A Temporary Medical Declination may be made for a period of up to six months. A Declination form must be completed, outlining the medical reasons for the temporary declination and forwarded to the Safety & Risk Manager.
• Employees temporarily declining the vaccine are prohibited from performing any duties in which they may be exposed to a blood borne pathogen or other potentially infectious disease until they are able to begin/continue the series of vaccinations. Failure to comply will result in termination of employment.

DIFFICULTY OF WORK

Incumbent’s duties are somewhat restricted in scope, but are of substantial intricacy, involving several variables and considerations. Incumbent operates according to department policies and procedures, exercising independent judgment in interpreting precedent, assessing program participants, and adapting procedures to fit specific situations.

RESPONSIBILITY

Incumbent applies standardized practices to individual cases, referring unusual/unprecedented situations to supervisor as required. Incumbent receives indirect or occasional supervision, with work primarily reviewed for compliance with department policies and legal requirements.

PERSONAL WORK RELATIONSHIPS

Incumbent maintains frequent communication with co-workers, other County departments, program participants, Department of Corrections, and employers, for purposes of exchanging information, explaining policies and procedures, supervising/monitoring program participants, and occasionally mediating conflicts. Reports directly to the Team Leader (Programs).

PHYSICAL EFFORT AND WORK ENVIRONMENT

Incumbent performs duties in an office environment, at job and activity sites, and driving a vehicle, involving sitting for long periods, sitting and walking at will, pushing/pulling/lifting/carrying objects weighing under 25 pounds, speaking clearly, keyboarding, bending, reaching, hearing communication, handling/grasping/fingering objects, depth perception, close and far vision, and exposure to potentially violent/hostile program participants. Incumbent regularly works evening hours, occasionally works extended and/or weekend hours, and occasionally travels out of town for training, meetings, and participant monitoring, sometimes overnight. Incumbent serves on 24-hour call for emergencies.

APPLICANT_EMPLOYEE ACKNOWLEDGEMENT

The job description for the position of Field Services Coordinator for Community Corrections describes the duties and responsibilities for employment in this position. I acknowledge that I have received this job description, and understand that it is not a contract of employment. I am responsible for reading this job description and complying with all job duties, requirements and responsibilities contained herein, and any subsequent revisions.

Hamilton County is an Equal Opportunity Employer. We participate in E-Verify. Welcome to Hamilton County Indiana! Hoosier Hospitality is our culture, and you will find a unique blend of communities that define sophistication, have entrepreneurial spirit, as well as home town charm. Walkable downtowns, waterfront access, dynamic sports venues, cultural and food attractions, and open land all demonstrate the diversity of our county offerings.

Who We Are

With a growing population of 300,000+ residents, Hamilton County is a great place to live, work, learn and play. We are strategically located in the Indianapolis metropolitan area. Close to downtown Indianapolis and the award-winning Indianapolis International Airport, Hamilton County is within a one-day drive of 50% of the U.S. population. We are listed as one of the fastest growing counties in the country and have earned a national designation as a Best Place to Live and Raise a Family. Home to four midsized cities and vibrant communities that include award-winning schools and workforce training opportunities, the county offers Midwest affordability, low tax rates, safe, walkable downtowns that include thriving arts communities, dining, entertainment and shopping with easy commute times and abundant parking. The county also includes options for lakeside living or properties in the open country. Central Indiana enjoys four seasons living for a variety of outdoor sports and recreation all year round. A short drive takes you to Indianapolis, the 16th largest city in the country and the state capitol. Home of the world-famous Indianapolis 500, The Indianapolis Colts, the Indiana Pacers, minor league soccer and baseball, and host of numerous college and professional champions, in addition to unique museums and cultural venues.

Hamilton County #1 Best Counties to Live in Every State - MSN.com 2020 Best Counties to Live in America – Niche.com 2018 Healthiest Communities in America – US News & World Report 2019 Carmel #2 Best Places to Live in 2021-2022 - Money 2021 #1 Fit City in Indiana - Barbend 2020 #2 Strongest Small Business Presence - Smart Asset 2020 #4 Safest City to Raise a Child - Safewise 2020 Named as one of the Coolest Suburbs in America – Apartment Therapy 2019 #1 Best Place to Live in America – Town and Country Magazine 2018 Best Places in U.S. to Launch a Career – Money Magazine 2018 Noblesville World’s #1 Amphitheatre: Ruoff Home Mortgage Music Center – Pollstar 2018 Top 5 Places to Live in Indiana – HomeSnacks 2019 Westfield #6 Best Place to Live - Money Magazine 2020 Top Sports Facility in the U.S. – Sports Destination Management 2018 Top 100 Safest Cities in America – Neighborhood Scout 2019 Why choose a career in the public sector with Hamilton County? To provide the most responsive level of governmental services To serve the public efficiently Ability to make a difference in your community The work is meaningful and rewarding Improve your Work/Life balance Stability and job growth Excellent Benefits Work and live in one of the best County in the Nation! 950 Full-time positions 350+ part-time = 1,300+ County wide Position Types:

Position Types

• Law enforcement - Police
• Corrections Officers in Jail
• 911 Dispatch Center
• Community Corrections
• Judiciary - Clerk’s Office
• Court staff
• Court Reporter/Bailiff
• Probation & Prosecutors
• Clerical - Receptionist
• Data Entry
• Office Managers
• Labor/Trades/Crafts - Buildings & Grounds
• Highway
• Parks Department
• Professional and Executive - IT
• Health Department
• Engineers
• Elected Officials/Department Heads
• Human Resources

Benefits Highlights

• Medical, Dental, Vision, Life (employee, spouse, children), Long and short-term Disability
• Hamilton County Employee Health Center & Pharmacy (Noblesville/Westfield): High quality primary medical care facility and wellness services
• Advocacy Program – One-on-one appointment with a Physician to evaluate chronic illness/injuries
• Nutrition Education and Wellness Center (diabetes, high cholesterol, weight loss and management, cancer and kids health)
• Pharmacy – Low-cost co-payments, encourage use of generic meds, Medication Management Program providing review of medication interactions/effectiveness
• Leave Benefits: Sick leave, bereavement, holidays (10-13 per year), compensatory time, paid time off (1 week at 6 months, 2 weeks at 1 year then an additional day each year until max of 22 days on year 15). Upon completion of 30 years of service time, employees earn 1 additional day per year up to 40 years of service time.
• Retirement Benefit Options: Indiana Public Employee Retirement Fund Pension (annuity & pension), AUL Deferred Compensation Plan, McCready Retirement (Merit staff)