Patient Service Center Technician II - Lead

Novant Health; Wilmington (NC); On-site; USD 34,000 - 42,000; Full time

Job summary

Novant Health in Wilmington, NC is hiring for a frontline laboratory support role that handles pre-analytical specimen collection and processing, registration, and order verification. The team member will perform EKGs as needed and assist in transporting specimens to the testing laboratory.

Applicants should have a High School Diploma or GED, plus PBT or MLA certification within 12 months of hire, and strong communication skills to interact with patients and staff.

Qualifications

• Education: High School Diploma or GED.
• Licensure/Certification: PBT or MLA required.
• Knowledge of medical terminology to perform laboratory tasks and communicate with staff.

Responsibilities

• Collect and process laboratory specimens including registration and verification of patient demographics and lab orders.
• Perform EKGs as appropriate in NH Laboratory Patient Service Centers.
• Verify and process specimens delivered by patients and clients for timely transport to the testing lab.
• Assist in orientation and training of other personnel on equipment and software.

Skills

Phlebotomy

Customer service

Interpersonal skills

Computer skills

Education

High School Diploma or GED

PBT or MLA certification

Job description

What We Offer

Team member is responsible for pre-analytical collection and processing of laboratory specimens, to include registration and verification activities. Team member is responsible for gathering and processing patient demographic and financial information, as well as lab order verification and placement. Team member performs EKGs as appropriate in the NH Laboratory Patient Service Centers. Team member validates and processes specimens delivered by both patients and clients, facilitating timely and appropriate specimen preparation for transport to the testing laboratory. Cross training required in multiple access points. Team member must be able to make decisions and solve problems. Team member will assist in the evaluation of new/modified techniques when required. They will advise and assist in the orientation and training of other personnel on equipment and software, as necessary.

What You'll Do

• Education: High School Diploma or GED, required.
• Experience: Relevant experience in a related healthcare or customer service setting.
• Licensure/Certification: PBT or MLA (ASCP, ASPT, AMT, NHA), required.
• Additional Skills Required: Phlebotomy/Medical Laboratory Assistant certification must be obtained within 12 months of hire. Failure to do so will result in termination of employment. Knowledge of current medical terminology to perform full range of laboratory tasks and communicate with medical staff regarding laboratory procedures. Sufficient knowledge of terminology and computer skills to interact with Novant Health’s broader patient access team to ensure accurate billing procedures. Skill in anticipating and reacting calmly to emergency situations; skill in organizing and prioritizing work in a stressful environment with changing priorities. Skill in establishing and maintaining effective working relationships with patients, medical staff, hospital staff, and the public. Ability to follow written protocols. Ability to work both independently and as a team. Ability to maintain confidentiality. Excellent interpersonal and communication skills; competency in customer relation skills. Must be able to interact with individuals of all cultures and levels of authority. Ability to travel to multiple facilities as needed.
• Additional Skills/Requirements (preferred): Computer skills using spreadsheet and word processing

What We’re Looking For

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.