Field Services Administrator

Groove Technology Solutions; Salt Lake City (UT); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Brand-new Midvale office

Onsite gym & Peloton

Wellness perks: masseuse & mental well

Comprehensive benefits: medical, dent,

Vision, pet insurance, 401(k) match

Job summary

Getgrooven is seeking a Field Services Administrator to streamline onboarding, compliance, and training workflows for subcontractors and in-house technicians. You will manage Salesforce data, track certifications, and support field operations with clear training resources.

The role emphasizes proactive communication, meticulous data entry, and creating instructional documents to ensure smooth field service delivery. Utah-based onsite position with comprehensive benefits.

Qualifications

• Hands-on Salesforce record management for technicians.
• Advanced Excel tracking and reporting.
• Professional verbal and written communication with subcontractors.
• Ability to create instructional guides and SOPs for field staff.

Responsibilities

• Coordinate onboarding for subcontractors via phone/email and collect paperwork.
• Gather and verify forms (W-9s, COIs, licenses).
• Maintain subcontractor profiles and certifications in Salesforce.
• Track document expirations and renewals with timely follow-ups.
• Update spreadsheets with subcontractor status and metrics.
• Assist in creating training handouts and guides for field staff.
• Help format and organize SOPs and site documentation.
• Attend planning meetings and support field operations as needed.

Skills

Salesforce CRM

Microsoft Excel

Clear subcontractor outreach

Documentation & SOP creation

Tools

Salesforce

Excel

Job description

Overview of the Role

The Field Services Administrator will drive operational excellence by seamlessly coordinating onboarding, compliance, and training workflows for both our subcontractor network and in-house technicians. In this role, you will champion efficiency through proactive partner communications, meticulous Salesforce record management, dynamic Excel tracking, and the creation of clear technical training resources.

What You’ll Do

• Outreach & Onboarding: Contact subcontractors via phone and email to guide them through onboarding and collect required paperwork.
• Compliance Documentation: Gather and verify key forms, including W-9s, insurance certificates (COIs), and trade licenses.
• Data Entry: Maintain up-to-date subcontractor profiles, contact details, and certifications in Salesforce.
• Renewals Support: Track document expiration dates and follow up to request updated documentation prior to expiration.
• Excel Tracking: Maintain spreadsheets tracking subcontractor status, resource availability, and operational metrics.
• Basic Reporting: Assist with compiling routine status reports and updating labor tracking files.
• Training Materials: Assist in creating clear instructional handouts, guides, and reference documents for field staff.
• SOP Maintenance: Help organize and format standard operating procedures and site documentation.
• Team Support: Attend planning meetings and support field service operations as needed.

What You Bring

• Database & CRM: Demonstrated hands-on experience in Salesforce for technician record management.
• Spreadsheets & Data Analysis: Strong proficiency in Microsoft Excel, including multi-tab workbooks, formulas, and reporting.
• Outreach & Communication: Professional verbal and written communication for daily subcontractor outreach.
• Content & Document Creation: Ability to create clear instructional guides, templates, and SOPs for field staff.
• Compliance Management: Attention to detail in tracking and renewing insurance, tax, and licensing documents.

Why You’ll Love It Here

• Compensation starting at $17/hr DOE
• Brand-new office in Midvale, stocked kitchen, onsite gym & Peloton
• Wellness perks including an onsite masseuse and mental health support
• Robust benefits package: medical, dental, vision, pet insurance, 401(k) match
• A culture that values innovation, growth, and having fun while doing it

Who We Are

We provide reliable property technology, including managed Wi-Fi, TV, phone, cabling, access control, and smart building solutions to hotels, senior living communities, and apartments. Guided by accountability, integrity, innovation, and exceptional support, we’re committed to creating better experiences for our customers and their guests and residents. Join us in living the Groove Way and shaping the future of property technology.