Field Service Cloud Optimizer / Architect / Technical Lead

Capgemini; St. Louis (MO); On-site; USD 84,000 - 131,000; Full time

Job summary

Capgemini is seeking a Field Service Cloud Optimizer / Architect / Technical Lead in St. Louis, MO onsite for a contract engagement.

You will design and implement scalable Field Service solutions, covering scheduling, territories, work orders, and mobile apps, while guiding a team of developers and consultants. The role requires deep FSC expertise, strong integration skills with MuleSoft and REST/SOAP, and a proven track record delivering enterprise deployments.

Qualifications

• Experience implementing Salesforce FSC in large enterprises.
• Ability to design end-to-end FSC architecture.
• Leadership of multi-disciplinary teams.
• Proven integration design with MuleSoft and APIs.
• Strong governance and security practices.

Responsibilities

• Design scalable FSC solutions aligned with business goals.
• Define end-to-end architecture for Work Orders, Appointments, Territories.
• Lead workshops and architecture reviews.
• Oversee integrations using REST, SOAP, MuleSoft.
• Mentor developers and enforce best practices.
• Drive field service optimization and KPI improvements.

Skills

Salesforce FSC (Lightning Scheduler)

Salesforce Service Cloud

Salesforce Mobile

Scheduling & Optimization

Territories & Capacity Planning

Tools

Apex

Visualforce

SOQL/SOSL

REST/SOAP API

MuleSoft

Platform Events

Security & Access

Job description

Field Service Cloud Optimizer / Architect / Technical Lead (Contract)

St. Louis, MO, United States (On-site)

Contract (2 months 3 days)

Published 3 days ago

Workforce Management

apex

Data Migration

Salesforce Field Service Cloud (FSC)

Mulesoft

REST / SOAP

territory management

Field service

We are seeking an experienced Salesforce Field Service Cloud (FSC) Optimizer / Architect / Technical Lead to lead the design, optimization, implementation, and transformation of Field Service Management solutions. The ideal candidate will combine deep Salesforce Field Service Cloud expertise with strong architecture, consulting, and technical leadership capabilities to drive operational excellence, scheduling optimization, workforce productivity, and superior customer experiences.

This role will work closely with business stakeholders, product owners, delivery teams, and enterprise architects to define scalable Field Service solutions and ensure successful implementation across complex enterprise environments.

Key Responsibilities:

• Design scalable and robust Salesforce Field Service Cloud solutions aligned with business objectives.
• Define end-to-end architecture covering Work Orders, Service Appointments, Scheduling Policies, Service Territories, Work Types, Service Resources, and Mobile Solutions.
• Establish integration architecture with CRM, ERP, Billing, Inventory, GIS, and third-party systems.
• Lead solution design workshops and architecture reviews.
• Field Service Optimization:
• Analyze current field service operations and identify optimization opportunities.
• Configure and optimize:
• Scheduling Objectives
• Resource Capacity Management
• Territory Management
• Dispatcher Console
• Crew Management
• Maintenance Plans
• Improve technician utilization, first-time fix rates, SLA adherence, and scheduling efficiency.
• Technical Leadership:
• Provide technical leadership to Salesforce developers, consultants, and administrators.
• Define development standards, best practices, and governance models.
• Conduct code reviews and solution reviews.
• Guide implementation teams throughout project lifecycle.
• Integration & Development:
• Design and oversee integrations using:
• REST APIs
• SOAP APIs
• Platform Events
• MuleSoft
• Lead development involving:
• Apex
• Flows
• Mobile Enhancements
• Stakeholder Management:
• Engage with business and operations teams to understand service delivery challenges.
• Collaborate with service managers, dispatchers, technicians, and executive stakeholders.
• Translate business requirements into scalable technical solutions.
• Governance & Best Practices:
• Define Field Service Cloud governance frameworks.
• Drive adoption of Salesforce best practices.
• Ensure compliance with security, audit, and data governance requirements.
• Support release management and deployment processes.
• Delivery & Transformation:
• Lead large-scale Salesforce Field Service transformation initiatives.
• Provide roadmap recommendations and future-state architecture.
• Estimate effort, risks, and implementation strategies.
• Support pre-sales, RFP responses, and solution demonstrations when required.

Required Skills:

• Salesforce Field Service Cloud (Lightning Scheduler / Field Service)
• Salesforce Service Cloud
• Salesforce Mobile Application
• Scheduling and Optimization Engine
• Service Territories & Capacity Planning

Technical Skills:

• Apex
• Visualforce (preferred)
• SOQL/SOSL
• Integration APIs
• Platform Events
• MuleSoft or Integration Platforms
• Security & Access Management
• Performance Optimization

Business Skills:

• Field Service Operations
• Workforce Management
• Route Optimization
• Asset Management
• Customer Service Processes
• Service Lifecycle Management

Preferred Qualifications:

• Salesforce Certified Field Service Consultant
• Salesforce Platform Developer I & II
• MuleSoft Certification (preferred)

Desired Experience:

• Experience implementing Salesforce Field Service Cloud for Telecom, Utilities, Manufacturing, Healthcare, or High-Tech industries.
• Hands-on experience with large-scale Field Service deployments.
• Experience handling multi-region service operations.
• Strong understanding of mobile workforce optimization and service management processes.

Key Performance Indicators (KPIs):

• Reduction in Travel Time
• Increase in First-Time Fix Rate
• SLA Compliance Achievement
• Platform Adoption & Optimization Metrics

Soft Skills:

• Consulting mindset
• Problem-solving and analytical thinking
• Team leadership and mentoring
• Presentation and workshop facilitation
• Strategic planning and decision-making

Ideal Candidate Profile:

A seasoned Salesforce professional capable of acting as a Solution Architect, Optimization Consultant, and Technical Lead, with deep expertise in Salesforce Field Service Cloud, strong integration and architecture skills, and proven success delivering enterprise-scale field service transformation programs.

The pay range that the employer in good faith reasonably expects to pay for this position is $40.45/hour - $63.20/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.