Field Technician

Brightpath Associates LLC; Atlanta (GA); On-site; USD 42,000 - 66,000; Full time

Job summary

Brightpath Associates LLC is seeking a dependable Field Service Technician to diagnose and resolve technical issues, perform repairs, and document service activities while delivering excellent customer service.

You will work in the field across assigned sites, plan and perform repairs independently, and maintain safety and calibration of tools. Travel up to 10% domestically and internationally is required.

Qualifications

• High School Diploma or equivalent with 3–5 years of troubleshooting and repair.
• Strong time-management skills and ability to complete field projects.
• Technically savvy, innovative, and able to learn new technology quickly.
• Professional demeanor with a strong customer-service focus.
• Excellent written and verbal communication skills.
• Ability to document detailed reports and communicate with customers.
• Flexible with changing schedule and environment; travel up to 10% domestically and internationally.
• U.S. citizenship or permanent residency required.

Responsibilities

• Diagnose errors and technical problems and determine solutions.
• Troubleshoot and repair electronic and mechanical systems.
• Maintain technical knowledge of products and equipment.
• Document and produce timely, detailed service reports.
• Exceed company and customer requirements.
• Respond to customer needs and build positive relationships.
• Ensure tools and calibrated equipment are maintained.
• Meet daily service needs at assigned sites and locations.
• Plan and perform repairs and preventative maintenance in the field.
• Schedule work based on field requirements.

Skills

Customer service

Troubleshooting

Communication

Time management

Documentation

Field work

Technical aptitude

Safety awareness

Education

High School Diploma or equivalent

Job description

We are looking for a dependable Field Service Technician to deliver exceptional customer service, improve customer satisfaction, maximize customer retention, and support profitability.

All experience levels are welcome to apply.

The purpose of this role is to diagnose and resolve technical issues, perform electronic and mechanical repairs, document service activities, and maintain strong customer relationships. This position requires technical proficiency, excellent communication skills, and the ability to work independently in the field.

Primary Responsibilities

• Diagnose errors and technical problems and determine appropriate solutions.
• Troubleshoot and repair electronic and mechanical systems using effective methodologies.
• Maintain strong technical knowledge of products and equipment.
• Document and produce timely, detailed service reports.
• Exceed company and customer requirements.
• Respond effectively to customer needs and build positive relationships.
• Ensure all tools and calibrated equipment are properly maintained.
• Meet daily service needs at assigned sites and locations.
• Plan and perform repairs and preventative maintenance independently in the field.
• Schedule work based on field requirements.

Basic Qualifications

• High School Diploma or equivalent with a minimum of 3-5 years of experience in troubleshooting and repair.
• Strong time-management skills and the ability to complete assigned field projects.
• Technically savvy, innovative, and able to quickly learn and adapt to new technology.
• Professional demeanor with a strong customer-service focus.
• Excellent written and verbal communication skills.
• Ability to document detailed reports and communicate effectively with internal and external customers.
• Flexible and comfortable working in a changing schedule and environment.
• Must pass required background, drug, physical, and credit checks.
• Ability to safely perform the essential physical functions of the position.
• Ability to meet required productivity and performance standards.
• Ability to obtain and maintain required airport/security credentials and clearances.
• Valid driver's license and dependable transportation required.
• Ability to travel up to 10% domestically and internationally.
• Must have the required identification and passport for international travel.
• U.S. citizenship or permanent residency (green card) required.
• Ability to work overtime and variable hours based on business needs.

Preferred Qualifications

• Certified trade training.
• 401(k) with company match and immediate vesting.
• Paid parental leave.
• Continuous education and professional development opportunities.
• Opportunities for career growth within a collaborative and diverse team.