Field Service Technician – Windows & Doors (Company Truck)

NG Windows; Alpharetta (GA); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Performance bonus

Growth opportunities

Health insurance

HSA option

401(k) 4% match

Paid time off

Sick days

Paid holidays

Company truck

Company card

Supportive manager

Job summary

NG Windows in Alpharetta, GA is seeking a Service Technician to ensure the service division runs smoothly and to resolve issues with NG Windows products. You will communicate with customers, office staff, and vendors to coordinate service work and fulfill warranty claims.

You will document service visits with photos in Salesforce, maintain a detailed vehicle log, and support the team in meeting KPI targets while upholding the company’s values and commitment to customer care.

Qualifications

• Minimum of two years' experience in service/installation of window and door products.
• Proficiency with Salesforce, MS Office, and Google Docs.
• Knowledge of Marvin products or other similar window and material lines.
• Ability to work in a fast-paced team environment.
• Experience building relationships with customers, vendors, and teammates.
• High School Diploma or GED.
• Must pass background check, MVR, and drug test (will drive a company truck).
• Must live within 30 minutes of Alpharetta home office.

Responsibilities

• Manage service orders and scheduling to meet KPIs.
• Meet with customers to assess service and warranty issues.
• Document service visits and photos in Salesforce.
• Coordinate with vendors to order parts and services.
• Maintain company vehicle log and upkeep.
• Assist with collection of outstanding payments after service.

Skills

Salesforce

MS Office

Google Docs

Education

High School Diploma or GED

Tools

Marvin products

Job description

NG Windows in Alpharetta, GA is seeking a Service Technician to ensure the service division runs smoothly and to resolve issues with NG Windows products. You will communicate with customers, office staff, and vendors to coordinate service work and fulfill warranty claims.

You will document service visits with photos in Salesforce, maintain a detailed vehicle log, and support the team in meeting KPI targets while upholding the company’s values and commitment to customer care.