Service Tech

Smart-Hire-Solutions; Alpharetta (GA); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Performance bonus

Growth opportunities

Health insurance

HSA option

401(k) 4% match

Paid time off

Sick days

Paid holidays

Company truck

Company card

Supportive manager

Job summary

NG Windows in Alpharetta, GA is seeking a Service Technician to ensure the service division runs smoothly and to resolve issues with NG Windows products. You will communicate with customers, office staff, and vendors to coordinate service work and fulfill warranty claims.

You will document service visits with photos in Salesforce, maintain a detailed vehicle log, and support the team in meeting KPI targets while upholding the company’s values and commitment to customer care.

Qualifications

• Minimum of two years' experience in service/installation of window and door products.
• Proficiency with Salesforce, MS Office, and Google Docs.
• Knowledge of Marvin products or other similar window and material lines.
• Ability to work in a fast-paced team environment.
• Experience building relationships with customers, vendors, and teammates.
• High School Diploma or GED.
• Must pass background check, MVR, and drug test (will drive a company truck).
• Must live within 30 minutes of Alpharetta home office.

Responsibilities

• Manage service orders and scheduling to meet KPIs.
• Meet with customers to assess service and warranty issues.
• Document service visits and photos in Salesforce.
• Coordinate with vendors to order parts and services.
• Maintain company vehicle log and upkeep.
• Assist with collection of outstanding payments after service.

Skills

Salesforce

MS Office

Google Docs

Education

High School Diploma or GED

Tools

Marvin products

Job description

At NG Windows, we're not just a company - we're a team built on a foundation of faith and shared values. Our mission is to honor God in all our business endeavors by fostering a supportive, cohesive environment and protecting our unique culture. We're a forward-thinking business that relies on our team to help achieve our goals while staying true to our core beliefs.

The Service Technician ensures that the daily functions and procedures of the service division run smoothly and efficiently. The Service Technician is responsible for identifying and resolving service issues with specific NG Windows products. This position maintains strong communication relations between office personnel, customers and vendors.

If this sounds like a position and company where you feel you can thrive, please read on.

What's In It for You

• $55,000-$60,000 salary (starting salary depending on experience).
• Performance bonus opportunity.
• Opportunity for growth within the organization and to earn more.
• Health, Dental, and Vision Insurance (eligible after 90 days).
• Health Savings Account option available.
• 401(k) up to 4% match (eligible after 90 days).
• PTO (40 hours first year, accrued after that).
• Sick Days: 4 days per year.
• Paid Holidays (9 total).
• Company Truck (take home after training period)
• Company credit card for materials and gas as needed.
• A hands-on, accessible, supportive, and caring manager.

Overall Responsibilities

• KPI OPEN SERVICE WORK ORDERS: Less than 10% of all open orders
• KPI WORK ORDER THROUGH PUT: Less than 30 days average
• WORK ORDER SCHEDULING: Less than 4 days
• SERVICE APPT SCORING: Greater than 95% at all times
• Work with Service Supervisor on a daily basis to review ongoing services
• Meets with customers to assess their service/warranty issues
• Maintains detailed notes and pictures on each service visit within Salesforce
• Complete each service on a timely basis and assist with collection of monies owed after completion
• Works directly with vendors to ensure precise ordering of warranty or replacement parts
• Maintain detailed vehicle log and ensure maintenance on vehicle is kept up to date
• Performs additional duties as assigned by the Manager, or other members of the management team.

Experience and General Requirements

• Minimum of two years' experience in service/installation of window and door products.
• Proficiency and working knowledge of in Salesforce, MS Office, and Google Docs.
• Knowledge of Marvin products and materials or other similar window and material lines.
• Working experience in a positive yet fast-paced team environment.
• Experience building and maintaining quality relationships with team members, customers, and vendors.
• High School Diploma or GED.
• Must pass a background and motor vehicle report (MVR) as well as a drug test. (You will be driving a company truck.)
• Must live within 30 minutes of home office in Alpharetta (north of the top of 285).

Physical and Mental Requirements

• Able to stand and bend for extended periods of time.
• Able to lift up to 50 pounds in a safe and prudent manner, as trained without straining. (Anything over 50 pounds requires the assistance of another employee and/or equipment.)
• Able to lift and climb a ladder.
• Able to easily move through a manufacturing/warehouse building.
• Able to work in a fast-paced team environment.
• Able to adapt quickly to changing priorities.
• Able to relay necessary information to co-workers.
• Manual dexterity to operate a computer and general office equipment.
• Correctable vision and hearing.

Skills and Attributes

• Excellent work ethic.
• Good common sense.
• Have integrity and a high sense of accountability.
• Humbly confident - open and coachable.
• Strong desire to learn new information and continue to grow.
• Fast learner and able to retain facts and other information regarding products and services offered.
• Strong team member - enjoys collaborating and working with others.
• Ability to multi-task efficiently - working on multiple projects at once with strong attention to details.
• Excellent problem-solving skills.
• Strong verbal and written communication skills.
• Meticulous and tidy in appearance, work, and all that you do.

NG Windows

is a team of committed people whose passion is to bring more "light" into the homes and lives of their customers and community. This team believes and knows they are more than just a window and door company. While their purpose as a business is - "Window and Door Shopping Made Simple," they are equally committed to fostering an amazing work environment for one another as well as giving back to the community.

NG Windows is an equal opportunity employer.