Field Service Technician Stamping

Amada America, Inc.; Kentucky; On-site; USD 60,000 - 80,000; Full time

Job summary

Amada America, Inc. is seeking a skilled Field Service Technician in Kentucky to install and service complex machinery. You will complete all installation steps, travel regularly, and coordinate with service managers to ensure customer satisfaction across diverse sites.

The role requires knowledge of mechanical, electrical, and hydraulic systems, plus hands-on tools, voltmeters, and oscilloscopes. Strong communication with customers and coworkers is essential.

Qualifications

• Bachelor's degree preferred or an equivalent combination of education and practical experience.
• Technical knowledge of mechanical systems, electrical systems, and hydraulics.
• Ability to use hand tools and measurement instruments.

Responsibilities

• Complete all aspects of the installation.
• Follow up with proper departments to obtain customer satisfaction.
• Complete service reports, expense reports weekly, and necessary documentation.
• Maintain excellent customer relations and follow through on issues.
• Maintain excellent coworker and manager relations.
• Complete internal paperwork (urgent parts requests, purchase requisitions, etc.).
• Regular travel.
• Provide feedback to the manager on issues requiring action.

Skills

Hand tools

Volt/Ohm meter

Oscilloscope

Windows OS

Written communication

Verbal communication

Relational skills

Education

Bachelor's degree preferred

Job description

ESSENTIAL FUNCTIONS

• Complete all aspects of the installation:
• Follow up on any aspects outside of the normal scope of work with the proper departments to obtain customer satisfaction.
• Complete status (service) reports, expense reports every week, and technical documentation as needed.
• Maintain excellent customer relations and follow through on customer issues.
• Maintain excellent coworker and manager relations.
• Complete other required internal paperwork (Urgent Parts Requests, Parts Removal Requests, Purchase Requisitions, etc.).
• Regular travel.
• Provide feedback to the manager on any machine and customer issues that require further action.

NON-ESSENTIAL FUNCTIONS

• Demonstrate a commitment to an Injury-Free Environment by complying with all aspects of the corporate environmental, health, and safety program.

REPORTING RELATIONSHIP

Area and Regional Service Managers

SUBORDINATE STAFF

None

KNOWLEDGE

This position requires technical and working knowledge of:

• Mechanical systems
• Electrical systems
• Hydraulics
• Bachelor's degree preferred, or an equivalent combination of education and practical experience, in a related discipline.

SKILLS

• Ability to use hand tools, Volt/Ohm meter, and Oscilloscope.
• Working knowledge of computers and Windows OS.
• Excellent written and verbal communication.
• Excellent relational skills (with customers, coworkers (senior and junior), and management).

TRAVEL

Routine travel, with overnight and weekend stays as needed.

MENTAL ABILITIES

• Ability to work harmoniously with others.
• Ability to accept and follow instructions; able to follow the chain of command.
• Ability to support a positive, "can-do" attitude.
• Ability to work alone and without direct supervision.
• Ability to take initiative, ownership, and be initiative-taking.
• Thorough and pays attention to detail. Takes an approach of doing a task correctly, not just "good enough".
• Able to redirect quickly if needed.
• I am motivated and have self-initiative.

WORKING CONDITIONS

LIFTING: Average Weight: 50 lb. Frequency: Daily

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.