Product Performance Technician

Ultipro; Meridian (ID); On-site; USD 56,000 - 75,000; Full time

Job summary

Western States is seeking a field technician to maintain and repair heavy equipment across job sites. You will diagnose, troubleshoot, and service engines, hydraulics, HVAC, cab electronics, and undercarriage components.

The role emphasizes safety, extensive travel (up to 80%), and adherence to documented procedures. Requires 1+ year of heavy equipment maintenance, 5+ years of diagnosis/repair experience, and a CDL with a clean record.

Qualifications

• High school diploma or GED required; an associate degree is preferred.
• One year of heavy equipment maintenance experience required; CAT experience preferred.
• Five+ years of heavy equipment diagnosis and repair experience expected.
• CDL with clean driving record and DOT compliance a must.

Responsibilities

• Develops basic troubleshooting on engine and equipment systems under supervision.
• Assists with repairs and diagnosing machine failures.
• Performs preventative maintenance on engines and powertrain components.
• Assists with safety compliance and documentation for service reports.

Skills

Safety mindset

Customer service

Problem solving

Willingness to travel

Education

High school diploma or GED

Associate degree (preferred)

Tools

ET software

STW

PartsIntegration

SISWeb

Job description

Western States has a long legacy of providing quality equipment and excellent service to customers. Since 1956, our vision is to make our communities stronger, cleaner, and more productive, not just with our products and service – but through our people. We are committed to:

• The Power of our Purpose: “Building our Communities for a Better Tomorrow”
• Performance through our Values: SAFETY, EXCELLENCE, TEAMWORK, INTEGRITY, ACCOUNTABLITY, and INNOVATION
• Customer and Employee Care Commitments: Conveying Warm and Empathy, Actively Listening, Building Trust, and Saying Thank You

WHY YOU’LL LIKE IT HERE:

Recognized as one of the top private companies to work for, we put our employees first. We are fiercely committed to SAFETY and sending every employee, safely home, every single day. Our comprehensive benefits package and complete wellness programs include:

• Three weeks of accrued PTO to start, increases with tenure
• Company paid health care premium option for employees
• Health, dental, and vision insurance
• Wellness dollars
• 401k with company match and profit sharing
• Educational reimbursements, tool loans, and safety & tooling dollars
• Employee Assistance Program
• Paid Parental leave
• Care Leave

WHAT WE’RE LOOKING FOR:

THINK-ACT-BE SAFE - At Western States, we empower every employee, every day to work and promote a safe environment to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable procedures and standards. This includes maintaining clean/clutter free personal work areas and wearing the required personal protective equipment (PPE) as identified in safety policy.

Safety

• Actively cares, promotes, manages, and advocates safety at Western States. As a team member in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures and standards.
• Ability to complete Job Hazard Analysis (JHA’s) prior to any job-related tasks according to WSECO’s policy and standards.
• Maintains clean/clutter free personal work areas to ensure safe environment for all WSECO employees.
• Adhering to required personal protective equipment (PPE) as identified in safety policy.

Diagnosis, Troubleshooting, and Repair

• DevelopsbasictroubleshootingskillsonvariousengineandequipmentsystemsunderthesupervisionofaJourneymanor
• Assistswithskilllevelappropriatetestingwhilecomparingdatatospecificationstodetermineifthesystemisworkingas

designed.

• AssistswithrepairsanddiagnosingmachinefailuresaccordingtoWSECO’stimerequirementguidelines.
• Performsexperience levelappropriatetasksindependently,includinginspectionsandminortroubleshooting,

Engines and Powertrain

• Independentlycompletesenginepreventativemaintenanceandinspects/repairsexternalenginecomponents.
• Performspreventativemaintenancedutiesonpowertrainincludingproperadditiveuseandoilsampling.

removing/inspectingaxles andidentifyingu-jointandyokeseries.

• Basicunderstandingandassistedreplacementofvariousbrakesystems.

Electrical, Hydraulics, HVAC, and Cab

• Understandsbasicelectricalcomponentswiththeabilitytotest,repair,andreplacecircuits.IncludesDeutschandAmpseal

Connectors,6/12/24batteryvoltagesystems,andabilitytorepair/replacevariousharnesstypes.

• Independentlyperformsbasichydraulicsystemsmaintenance,includingfluidandfilterreplacement,fullsystemcleanout,

adjustingreliefvalvepressures,andpumpflows.

• TroubleshootsandservicesHVACsystems,includingevacuating,recharging,andreplacingcomponentswhenrequired.
• Basicunderstandingofgeneralmechanical/electricalcabfunctionspertainingtooperatorinterfaces.

Undercarriage

• UndersupervisionofJourneymanorMasterleveltechnicianperformsgeneraltasksintroubleshootingandrepairofvarious

frameandsuspensionsystems,includingtracks,trackpads,drivesprockets,andidlers.

• Identifiesundercarriagecomponentsandperformstracksagmeasurements.

Telematics Installations and Repairs

• Install, repair, and activate telematics systems on equipment to enhance tracking and performance metrics.

DevelopmentPlan(TCDP).

• Utilizesservicemanuals(STW,SIS,andpartsbooks)toaddresstechnicalissuesandperformallrequiredtaskswithin

technicianlevelabilities,inaccordancewithprintedprocedures.

• Developsfamiliaritywithpartsreusabilityguidelines.
• Writesandreadscomplete,factualservicereportsforfilesandwarrantypurposesusingSTWfortimelyworkorderclosing.
• Developsskillsetstoaddressallinquiriesinapromptandfriendlymannertomeetorexceedinternal/externalclient
• Performsotherdutiesasassignedwhiledevelopingamindsetfortechnicianproductivity.

SKILLS, KNOWLEDGE, AND ABILITIES:

• Exceptionalcustomerserviceandadvancedcommunicationskills.
• Abilitytoworkautonomouslyunderpressurewithexcellentproblem-solvingskills.
• Proficiencywithsoftwareprograms(ET,STW,PartsIntegration,SISWeb).
• Willingnesstotravelextensively(upto80%)andworkovertimeasnecessary.

EDUCATION AND EXPERIENCE:

• HighschooldiplomaorGEDrequired, Associatedegreefromanaccreditedvocationalschool preferred.
• Minimum of oneyearofheavyequipmentmaintenanceexperiencerequired;Caterpillarexperiencepreferred.
• Minimum of oneyearofFieldServiceexperiencepreferred.
• Minimum of fiveyears’experienceinheavyequipmentdiagnosisandrepair.
• ValidCDLwithacleandrivingrecordandDOTcompliance.

PHYSICAL CHARACTERISTICS:

• Ability to stand for long periods of time along with walking, sitting, repetitively climbing stairs, reaching (including but not limited to above-shoulder reaching), repetitive bending, stooping, pushing, pulling, leaning and twisting.
• Ability to generate 97 ft./lbs. of force, by pushing and pulling.
• Ability to repeatedly lift up to 60lbs from the ground and place on a shelf/platform set up to 65 inches off the ground.
• Ability to carry up to 20 lbs. while repeatedly ascend/descend a minimum of ten, 8” stair steps.
• Ability to repeatedly ascend/descend a minimum of 10 rungs on various ladders.
• Ability to assemble/disassemble various sizes of nuts and bolts, while repeatedly bending, stooping, squatting, kneeling, and/or crouching.
• Exposure to extreme temperatures and environment.
• Must be able to meet all safety requirements for applicable safety policies.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.

This role is designated as safety-sensitive.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.