Field Service Technician — Travel‑Ready & On‑Call

McKesson; Texas; Remote; USD 67,000 - 111,000; Full time

Job summary

McKesson is seeking a Field Service Technician to install, set up, maintain, troubleshoot and repair client systems and equipment across regions; duties may be onsite or travel-intensive with after-hours and weekend work. You will coordinate with support teams and customers to ensure timely service delivery and compliance with safety protocols.

The role emphasizes responsibility for inventory, on-call coverage, and proactive maintenance, while upholding McKesson’s ICARE and ILEAD principles and

Qualifications

• Electronic, robotics or electro-mechanic college degree.
• 2-5 years + of experience as FST position.
• Demonstrate leadership and maintain higher customer satisfaction standards.
• Experience with pneumatic and robotics systems, troubleshooting and repair an asset.
• Experience with complex electronic control systems, troubleshooting and repair an asset.
• Experience in healthcare or pharmaceutical industry is an asset.
• Experience with Hospital Automation and healthcare automation is an asset.
• Capacity to learn and understand the functions of McKesson APS equipment and apply learnings.
• Employee will be using his own vehicle.
• Excellent interpersonal customer service skills and ability to communicate effectively with individuals from varied backgrounds.
• Relevant front line, field based technical customer service work experience a clear asset.
• Good written and verbal communication skills.
• Demonstrated ability to manage multiple competing priorities in a time critical environment in an organized and effective manner.
• Demonstrate a Customer First, team-oriented, positive attitude.
• Must be autonomous; demonstrate initiative and the ability to work with minimal supervision.
• Ability to work independently in the field.
• Capability to work with team members in various departments to achieve departmental goals and to resolve internal and external customer issues in a timely manner.
• Must have and keep a valid driving license.

Responsibilities

• Act as service representative for specific customers
• Member of the On-Call schedule
• Perform Preventive Maintenance
• Accountable for customer satisfaction
• Maintain and manage equipment and parts in order to execute service requests in a timely manner
• Maintain your inventory up to date
• Diligently and professionally execute installations, repairs, necessary changes and assigned tasks on equipment onsite at customer sites as required. This includes performing such work after hours as required on a rotating on-call basis
• Ensure all work areas are kept clean, organized and safe always and act in a legal, safe and courteous manner while travelling to and from customer sites.
• Complete all administrative and reporting requirements , including all mandatory Training .
• Occasionally bring packages to courier depots or directly to the airport in case of emergency or after courier pick-up times have elapsed.
• Participate in the set-up of commercial showcase events as required
• Assist sales team as service representative when negotiating and banners HQ and chain level, assisting periodical review information on equipment performance
• Foster a culture of excellence and customer-first service relationship
• Act in accordance with McKess0nCanada ILEAD (Our common definition and shared commitment to leadership: Inspire, Leverage, Execute, Advance, Develop) and ICARE (Our Shared Principles namely: Integrity, Customer-First, Accountability, Respect, and Excellence) guiding principles.

Job description

McKesson is seeking a Field Service Technician to install, set up, maintain, troubleshoot and repair client systems and equipment across regions; duties may be onsite or travel-intensive with after-hours and weekend work. You will coordinate with support teams and customers to ensure timely service delivery and compliance with safety protocols.

The role emphasizes responsibility for inventory, on-call coverage, and proactive maintenance, while upholding McKesson’s ICARE and ILEAD principles and