Field Service Technician - Syracuse, NY

ZEISS Group; United States; Remote; USD 47,000 - 58,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their innovative team. In this dynamic role, you will be responsible for installing, repairing, and calibrating sophisticated machinery at customer sites while providing exceptional service and support. You will also collaborate with R&D on engineering tasks and contribute to the production process. This position offers significant travel opportunities and the chance to work in a fast-paced environment that values innovation and technology. If you have a passion for technology and customer service, this is the perfect opportunity to make a meaningful impact.

Benefits

Medical Plans

Retirement Savings Plan

Paid Time Off

Performance Bonus

Sales Commissions

Qualifications

• High School diploma or equivalent required; AS/BS preferred.
• Experience with hand tools and electrical test equipment is necessary.

Responsibilities

• Install, repair, troubleshoot, and calibrate high-tech machines.
• Provide excellent customer service and administrative support.
• Travel 90-100% within service area, including international.

Skills

Customer Service Skills

Mechanical Aptitude

Electrical Testing

Problem Solving

Communication Skills

Ability to Learn New Skills

Education

High School Graduate or GED

AS/BS in Electronics or Industrial Mechanics

Military Technical School Training

Tools

Hand Tools

Basic Electrical Test Equipment

CMM (Coordinate Measuring Machines)

Microsoft Operating System

Job description

About Us:

How many companies can say they’ve been in business for over 177 years?!

Position will work in Syracuse, New York and the surrounding area.

Here at ZEISS, we certainly can! As one of the pioneers of science, ZEISS handles the everchanging environment of our fast-paced world, meeting it with cutting edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and with over 4,000 in the US and Canada alone! Make a difference, come join the team!

What’s the role?

As a Field Service Technician, you get to work with an astonishing team that plays a vital role in Carl Zeiss Industrial Quality Solutions, LLC. Showcase your skills and experience by process enhancements focused on installation and servicing of custom equipment. You will interact with customers and cross functional service groups that support and launch ZEISS products into the field. Additionally, you will aid the R&D team with engineering work in relation to design, build, and new system testing. This position will also support the production of systems during various stages of assembly and setup.

Sound Interesting?

Here’s what you’ll do:

• Install, Repair, Troubleshoot, Service and Calibrate high tech machines at customer locations.
• Demonstrate customer service skills and knowledge with a high level of passion and dedication.
• Demonstrate your ability to learn new skills on high tech CMM’s (Coordinate Measuring Machines) utilizing mechanical and electronic aptitude.
• Perform necessary administrative paperwork in a complete and accurate manner.
• Be Solutions-oriented with the ability to work independently in a high pressure, fast-paced and innovative environment.
• Travel requirement is 90-100% within the service area, including international travel as needed.
• Other duties as required.

Do you qualify?

• Minimum, High School graduate, completed GED or equivalent.
• AS/BS in Electronics, Industrial Mechanics or training and experience from Military Technical School OR 4 years related experience is required.
• Prior experience working with hand tools and basic electrical test equipment.
• Microsoft operating system knowledge is required.
• Capable of unassisted physical lift of one article weighing up to 75 pounds.
• Able and willing to work a minimum of 50 hours per work week. Regular + OT.
• Ability to work in an industrial production shop floor environment.
• Valid Driver License required.
• Excellent communication and customer service aptitude.

The annual pay range for this position is $47,000 – $58,000. The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent. This position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.

Nice to haves:

• Previous experience installing and troubleshooting industrial electronics, machines, or computer systems.
• Previous CMM (Coordinate Measuring Machine) installation and troubleshooting experience is preferred however not required.

Your ZEISS Recruiting Team:

Eric Ramberg

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).