Field Service Technician - Steam

Carver, Inc; New Berlin, Northern (WI, KY); Hybrid; USD 60,000 - 78,000; Full time

Job summary

ACS Group in New Berlin, WI designs and manufactures processing equipment and seeks a Field Service Technician. The role involves traveling up to 75% to troubleshoot and repair electrical and mechanical systems on ACS equipment, maintaining high workmanship and timely service.

Key duties include understanding material handling equipment, collecting service data, ensuring safety, supporting customers with professional service and parts, and documenting work clearly for quotes and reports.

Qualifications

• Associates degree or 2+ years of machinery service experience.
• Travel up to 75% and operate safely with OSHA/EPA guidelines.
• Proficient with electrical meters and basic hand tools.
• Knowledge of Windows programs (Outlook, Excel, Word) and ERP/MRP systems.
• Must possess valid driver’s license and passport or ability to obtain.
• Independent, self-driven, and organized.

Responsibilities

• Install and service complex machinery.
• Troubleshoot electrical and mechanical portions.
• Prepare and submit service reports and quotes.
• Maintain safe work practices and tool inventory.
• Travel as required up to 75%.

Skills

Electrical troubleshooting

Mechanical repair

Field service

Customer service

Windows OS basics

Safety compliance

Documentation

Tool handling

ERP/MRP familiarity

Education

Associate degree

Tools

Outlook

Excel

Word

ERP/MRP systems (Avante, BPCS)

Job description

Overview

Level

Experienced

Position Type

Full Time

Job Shift

Day

2 Year Degree

Description

ACS Group is a privately held company that designs and manufactures products for the plastics processing industry. ACS Group maintains an expansive product line, which includes size reduction equipment (granulators and shredders), material conveying equipment, metering and blending devices, heat exchangers (mold temperature control units and chillers), drying systems, and presses. These products are marketed under such recognizable brand names as AEC, Sterling, Cumberland, Wabash and Carver.
Manufacturing facilities are located in New Berlin, Wisconsin and Wabash, Indiana with a third facility located Suzhou,China to handle the needs of the Asian market.

The Field Service Technician must be willing to travel up to 75% of the time and be able to troubleshoot and repair all electrical and mechanical portions of assigned ACS equipment supplied and must be handled professionally, with high workman standards and completed in a timely manner.

A successful candidate will be responsible for:

• Full understanding of Material Handling equipment, which includes electrical schematics, mechanical piping/install drawing and unit operation
• Collect and record all information. This information must be complete, clear and organized. This includes, but not limited to service reports, field feedback, expense reports, time sheets and any quote request.
• Work must be completed in a safe manner the first time with quality workmanship
• Support the goals of the department by assisting customers with professional service, technician phone support, parts and production/in-house work
• Must be able to control proper stocking levels, personal and company issued tools in operation order and make sure that any unsafe or potential issues are identified
• Strong written and verbal communication skills
• Generate quoted business to meet monthly goals
• Control cost when working with expenses
• Other duties as assigned

Qualifications

A qualified candidate will be proactive and possess these requirements :

• Associate degree and/or 2+ years’ experience installing and servicing complex machinery
• Technicians must have a full understanding of any ACS, customer policy/procedure, local and federal guidelines that are needed to fulfill the requirements to complete the assignment. This includes, but is not limited to lockout/tag out procedures, OSHA and EPA requirements
• Frequent air/auto travel with minimal notice is required
• Must have current and valid driver's license with good driving record
• Must have passport, or be able to obtain passport when required
• Understanding of OSHA requirements
• Able to use basic hand tools, electrical meters (AC, DC, amps, ohm, voltage) and electrical devices required for repairs
• Understanding systems to convey plastic (knowledge of type of plastics)
• Must have full understanding of Windows-based programs such as Outlook, Excel and Word
• Experience with ERP/MRP systems (such as Avante and BPCS) is a plus
• Knowledge to download/upload PLC software from computers, e-proms or flashcards
• Must be professional, self-driven and organized
• Must be able to work independently without much supervision