Field Service Technician (Roanoke, VA)

Hiab USA; Blue Ridge (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Sign-on bonus

Health benefits

401k match

Paid time off

Paid holidays

Tuition reimbursement

Referral program

Company phone/laptop

Job summary

Hiab USA is seeking a Field Service Technician to perform preventive maintenance, safety checks, and refurbishments on forklifts, knuckle boom cranes, loaders, and related equipment at customer sites.

This role requires 100% travel, a valid driver’s license, and a high school diploma. We offer a comprehensive benefits package, a $3,000 sign-on bonus, 401(k) with 6% match, tuition reimbursement, PTO and opportunities for career growth.

Qualifications

• Must have strong diagnostic and troubleshooting skills.
• Valid driver’s license required.
• Able to travel 100% of the time.
• Own tools required for the job.

Responsibilities

• Inspect, service, troubleshoot and refurbish forklifts and related equipment at customer sites.
• Follow safety rules and environmental requirements.
• Keep records and submit daily reports as required by management.
• Respond to customer inquiries and maximize satisfaction per guidelines.
• Identify sales opportunities and communicate with management.
• Coach junior colleagues and trainees as needed.

Skills

Diagnostic and troubleshooting skills

Valid driver’s license

Travel readiness

Own tools

Education

High School diploma or equivalent

Tools

Personal tools

Job description

• Comprehensive benefit package including: health, vision, dental, company-paid and voluntary life insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Tuition reimbursement for job-related continued education
• Referral Program
• You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business

Our benefits include

• $3,000 SIGN-ON Bonus
• Comprehensive benefit package including: health, vision, dental, company-paid and voluntary life insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Tuition reimbursement for job-related continued education
• Referral Program
• You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business

Your mission

To perform service, (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment, at external or Hiab locations in line with Managers instructions. Responsible for contributing to productive customer relationships as well as following Best Practice in all administrative and technical activities.

Key responsibilities

• Inspect, perform service, troubleshoot (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on the following equipment: Forklifts, Knuckle Boom Cranes, Loaders, Liftgates, Hooklifts, Skiploaders and Hoists in line with Managers instructions
• Follow applicable safety rules, agreed working practices and environmental requirements
• Staying up to date with technical developments as shown in internal service bulletins and completing technical courses when instructed by District Service Manager
• Respond to customers queries and concerns to maximize customer satisfaction and follow Hiab Customer Satisfaction Guidelines
• Keep adequate records, maintain documentation and submit daily reports in the format specified by the District Service Manager
• Recognize sales opportunities and communicate to District Service Manager
• Coach/tutor junior colleagues and trainees as necessary
• Conduct self at all times in a way that promotes a positive image of the Hiab brand and follow rules of the Quality System

What we are looking for

• Ability to obtain and maintain a 1-year DOT Medical Card is required for this position
• Valid Drivers License is required
• No more than one moving violation in the last year, or two violations within a two year time frame. All violations will be reviewed
• High School diploma or equivalent is required
• 5+ years of mechanical, hydraulic and electrical operations
• Appropriate diagnostic and troubleshooting skills
• Own tools required
• Know, understand and comply with Hiab USA, Inc. Operating and Technical Procedures and Workplace Instructions
• This position requires 100% travel

What we offer

As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.

HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.