Field Service Technician – Customer Service

premiertech; Charlotte (NC); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(K) plan with company match

Skills development programs

Job summary

Premier Tech in Charlotte, NC, is seeking a Field Service Technician to optimize industrial automation and packaging equipment. You will be responsible for servicing, maintaining, and upgrading systems while providing training and support to customers.

This role allows remote work with regular travel. Ideal candidates possess experience with electromechanical equipment and safety proficiency.

We offer health benefits, 401(K) with a company match, and skills development opportunities.

Qualifications

• Proven work experience as a field service technician with electromechanical, pneumatic, or hydraulic equipment.
• Ability to interpret electrical, mechanical, pneumatic schematics.
• U.S. work authorization and ability to travel internationally.

Responsibilities

• Manage uptime by proactively identifying customers' challenges.
• Advise and train customers on the equipment.
• Audit equipment and provide recommendations to optimize uptime.
• Promote health and safety to mitigate risks.

Skills

Field service experience

Consultative selling skills

PLC troubleshooting

Communication skills

Mechatronic and electro-mechanic knowledge

Ability to lift 50 lbs

Education

Associate degree in mechanical, electrical or automation

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Step into the role of a Field Service Technician and become the driving force behind optimizing industrial automation and packaging equipment. You'll not only take charge of servicing, maintaining, and upgrading cutting-edge systems but also act as a trusted advisor, empowering customers to achieve their manufacturing and corporate ambitions. From audits and safety plans to retrofits and training recommendations, you’ll deliver innovative, integrated solutions that elevate performance and productivity. If you thrive on solving complex challenges and creating lasting customer impact, this role is your opportunity to shine!

Why join Premier Tech

• Who we are: Premier Tech - YouTube

Your future work environment

• Thanks to our team's flexible and agile approach, this role can be performed remotely and involves regular travel to our customer sites. Proximity to our Salt Lake City Office is preferred to assist with local work and training when not on the road.

Your future team

At PremierTech Systems and Automation, we enhance our clients’ manufacturing facility efficiency by integrating innovative and high-value systems leveraging the full potential of robotics. We are among the largest conditioning, handling, and packaging automated equipment suppliers in the world — whether for nutrition, agriculture, organics or industrial products.

What we offer

• Health, vision, and dental insurance plans
• Short-Term & Long-Term Disability
• Life insurance
• Health savings and flexible spending accounts
• Telehealth
• Team member and family assistance program
• 401(K) retirement plan with company match (after 90 days)
• Skills development through University of Premier Tech platform

Your future role

• Manage uptime by proactively identify and address customers’ challenges
• Advise and train customers on the equipment
• Understand and integrate customer operations and management needs into clear actions and recommendations
• Facilitate a harmonious relationship with customers and team members across functions
• Report daily on activity, book travels, and report timesheet and expenses in timely manner
• Provide technical phone support for troubleshooting and supporting colleagues
• Maintain availability for communication with management and customer
• Promote services, parts, retrofits and training recommendations to customers in line with helping them reach their objectives
• Audit equipment and provide recommendations to optimize uptime
• Test equipment to make sure it meets safety regulations
• Promote health and safety to mitigate risks and safety issues
• Adapt to a changing travel and work schedule. Weekly travel is required. The ability to shift priorities and role with changes is key to taking care of our customer base
• Work up to 12 hours per day, possibly nights and weekends as per customer request

Technical skills

• Mechatronic and electro-mechanic
• Robotics — FANUC or similar preferred
• Controls — VFD, PLCs, HMI, Allen Bradley or similar
• Electrical — high and low voltage
• Mechanical
• Pneumatics
• Hydraulics

Required skills

• Proven work experience as field service technician with electromechanical, pneumatic or hydraulic equipment
• Associate degree with emphasis in mechanical, electrical or automation, preferred but not an absolute requirement
• Ability to interpret electrical, mechanical, pneumatic schematics
• PLC troubleshooting experience, i.e., the ability to upload and download
• High safety proficiency
• Consultative selling skills
• Excellent time management skills
• Great communication and training skills
• Proficiency in Microsoft Word, Excel, Outlook
• Ability to climb a ladder and lift a minimum of 50 lb weight
• Valid US passport and up-to-date state driver’s license
• U.S. work authorization required(sponsorship not currently available); must be able to travel internationally as needed
• Service of packaging machinery — an asset

Do these words spark your interest?

PLCs, automation, industrial machinery, troubleshooting, travel, customer service

Do your eyes light up when you read about this great opportunity? Apply now, we look forward to meeting you!

If you are ready to take on this challenge, please bring your drive, ambition and talent, and let’s partner together!