Field Service Technician (Remote)

ProMach; Vancouver (WA); Remote; USD 60,000 - 80,000; Full time

Job summary

ProMach is seeking an experienced Field Service Technician who enjoys travel and is based remotely. As a key member of our team, you will install and troubleshoot high-tech equipment, provide superior customer service, and contribute to an innovative work environment. Comprehensive benefits start on your first day, ensuring you feel valued and secure in a rewarding position.

Benefits

Comprehensive medical/dental programs

Generous paid time off program

Retirement savings plan with company match

No waiting period for benefits

Qualifications

• At least 5 years related work experience.
• Experience in packaging or automation industry preferred.
• Must have valid passport and able to travel.

Responsibilities

• Install and setup Wexxar/Bell/IPak machines.
• Provide customer service through troubleshooting issues.
• Complete service reports and manage travel arrangements.

Skills

Troubleshooting

Problem Solving

Customer Service

Communication

Analytical Skills

Education

Technical college/University Trade Certification

Tools

PLC

HMI

Servo Controls

Job description

If you are an experienced, highly-technical, Field Service Technician who likes to travel while being based out of your home, we would love to speak with you.

What will you be doing?

• You can effectively install and setup all Wexxar/Bel/IPak machines
• You will perform Field rebuilds (partial or complete) of Wexxar/ Bel/ IPak equipment
• You provide amazing customer service by assisting customers through troubleshooting and resolving issues over the phone or at customer’s facility
• When not traveling you will assist/work with engineering on sign-off process, customer FAT's or provide customer tech support
• Effectively trouble shoot all PLC and/or HMI programs, and/or Servo controllers on the Wexxar/ Bel/ IPak equipment working in the field
• Trouble shoot electrical, pneumatic or mechanical problems in the field on the Wexxar/ Bel/ IPak equipment
• Advise customer of parts needed; act as Salesperson to recommend parts for purchase
• Complete service reports, expense reports, and online incident reports on Syteline on time as per company policy
• Sometimes you will be asked to travel on short notice (Customer emergencies)
• Freedom to arrange your own travel and accommodation using the company system while of course following procedures and policies
• Because continuous learning is what we believe in you will continually update yourself on all Wexxar/ Bel/ IPak products by participating in on-site and off-site training sessions and courses

What’s in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

If this sounds like you, we want to connect!

• Technical college/ University Trade Certification (Millwright, Technician) or at least 5 years related work experience
• If you are a new grad, we are happy in invest in your future by providing you with the training and guidance to help you become a world class Field Service Technician and an OEM specialist
• Experience in a packaging or automation industry is preferred but not required
• Able to travel within North America 70-85% of the time
• Diploma in PLC/ HMI/ Servo Controls or related experience
• Ability to follow pneumatic schematics, wiring schematics, industrial wiring and electrical codes
• Strong knowledge of PLC/ HMI/ Servo controls (Allen Bradley / Siemens/ Omron; Festo/ Bosch)
• Strong analytical and problem-solving skills.
• Experience working with pneumatics, knowledge of mechatronics
• Excellent communications and presentation skills, with ability to span both highly technical and non-technical audiences.
• Excellent prioritization skills with minimal guidance and direction.
• Must have a valid passport and able to travel to and within the USA
• Own car required with a valid Driver’s license

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day.

Curious about life at ProMach? Follow us on LinkedIn, Twitter, and Instagram!

More career opportunities to consider!

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Salary Range dependent on qualifications and experience:

Min $30/hr

Mid $36.5/hr

Max $45/hr

Qualifications Education

Required

Technical/other training

Experience

Required 5 years

Working with and maintaining PLC based machines

5 years

Experience troubleshooting electrical, pneumatic or mechanical problems

5 years

Strong knowledge of PLC/ HMI/ Servo controls (Allen Bradley / Siemens/ Omron; Festo/ Bosch)

Behaviors

Preferred

Loyal : Shows firm and constant support to a cause

Team Player : Works well as a member of a group

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Dedicated : Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Job Security : Inspired to perform well by the knowledge that your job is safe

Growth Opportunities : Inspired to perform well by the chance to take on more responsibility

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.