Equipment Service Technician I - Portland, OR

STERIS Australia / New Zealand; Portland (OR); Remote; USD 53,000 - 75,000; Full time

Job summary

Join a leading company as an Equipment Service Technician I in Portland, OR, where you'll troubleshoot and repair medical equipment in hospitals. This role offers a flexible schedule and the opportunity to work independently while being part of a supportive team. With a comprehensive benefits package, including competitive pay and a company vehicle, this position is ideal for mechanically inclined individuals with a passion for customer service.

Benefits

Paid time off and holidays

Healthcare, dental, vision benefits

Company vehicle, cell phone, and laptop

401(k) with match

Maternity & Paternal Leave

Tuition reimbursement

Additional benefits like pet insurance

Qualifications

• 4+ years of relevant work experience, including 2 years in a mechanical/technical role.
• Valid driver’s license and ability to meet background and physical requirements.
• Flexibility for scheduling including potential overnight, early, or late hours.

Responsibilities

• Perform troubleshooting, repairs, and maintenance of medical equipment.
• Manage time effectively to complete service calls and installations.
• Build relationships with sales to enhance customer experience.

Skills

Customer service

Effective communication

Basic computer skills

Education

High School Diploma or GED

Tools

Windows

Mobile apps

Job description

Join to apply for the Equipment Service Technician I - Portland, OR role at STERIS Australia / New Zealand

4 days ago Be among the first 25 applicants

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Summary

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote-based, customer-facing role, primarily working inside hospitals. You will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electro-mechanical, and electronic units.

Individuals with experience in HVAC repair, mechanics, maintenance, refrigeration, boilers, chillers, equipment repair, diesel and automotive repair, aviation repair, plumbing, electrical, etc., are often successful.

This is a remote-based, customer-facing position. To support and service our customers in this assigned territory, candidates must be based out of Oregon.

What You'll Do As An Equipment Service Technician

• Perform troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems, and components.
• Manage time effectively by prioritizing customer and business needs to complete PMs, service calls, warranty calls, installations, upgrades, and other duties.
• Work with cross-functional teams to escalate issues, utilize technology platforms for compliance and troubleshooting documentation.
• Provide customers with information, pricing, and repair options. Build relationships with sales to enhance customer experience and identify sales opportunities.
• Support various locations within the territory based on service agreements and customer needs.

Required Experience, Skills, and Abilities

• High School Diploma or GED with 4+ years of relevant work experience, including 2 years in a mechanical/technical role. Certifications or military experience may be considered.
• Valid driver’s license and ability to meet background and physical requirements for credentialing.
• Customer service and team engagement experience.
• Effective communication skills.
• Basic computer skills (Windows, email, mobile apps, data entry).
• Flexibility for scheduling including potential overnight, early, or late hours.

What STERIS Offers

We provide a comprehensive benefits package supporting health, well-being, and financial security, including:

• Competitive pay
• Paid time off and holidays
• Healthcare, dental, vision benefits
• Company vehicle, cell phone, and laptop
• Tools, uniforms, equipment
• Disability coverage
• 401(k) with match
• Maternity & Paternal Leave
• Additional benefits like pet insurance, tuition reimbursement, advancement opportunities

Pay range: $53,000 - $74,287.50, with potential bonuses or commissions. Pay is based on experience, education, certifications, and other factors.

For more information on benefits, visit: STERIS Benefits.

STERIS is a global leader in healthcare and life sciences products and services, committed to creating a healthier, safer world. We are an equal opportunity employer. For assistance with the application process, call 1 [phone].

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Medical Equipment Manufacturing