Auto Mechanic, Service Manager or Service Technician - bilingual French

Avature; Illinois; Remote; USD 53,000 - 68,000; Full time

Job summary

A leading financial services company seeks a Mechanical Claims Specialist. This remote role requires automotive knowledge and bilingual fluency in French, providing claims assistance to dealers and customers. Competitive pay and generous benefits are offered, promoting employee growth and work-life balance.

Benefits

20 paid time off days

Industry-leading compensation and benefits

401K retirement savings plan

Flexible health and insurance options

Tuition reimbursement

Qualifications

• Minimum of a high school diploma or GED required.
• 2+ years' experience in automotive repair preferred.
• Fluency in French is mandatory.

Responsibilities

• Assist dealers and repair facilities with claims.
• Provide customer service for contract and claim inquiries.
• Maintain total customer satisfaction on claims matters.

Skills

Bilingual French

Automotive Knowledge

Problem Solving

Communication

Education

High School Diploma or GED

Job description

Auto Mechanic, Service Manager or Service Technician - bilingual French .

Career area

Insurance

Work Location(s)

1450 American Lane, IL, WFH - Alberta, AB, WFH - British Columbia, BC, WFH - Manitoba, MB, WFH - New Brunswick, NB, WFH - Nova Scotia, NS, WFH - Ontario, ON, WFH - Quebec, QC, WFH - Saskatchewan, SK

Remote?

Yes

Ref #

20012

Posted Date

06-04-25

Working time

Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule:Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

Are you an auto mechanic, dealership service manager, service technician, a recent grad with auto mechanics education, and/or someone who has a love and passion for all things auto? The Mechanical Claims Specialist (MCS) role at Ally is perfect for those who love working with cars but are tired of the manual labor and retail hours that go along with it! The MCS partners with our selling dealers, repair facilities, and retail customers to provide support to dealers, repair facilities, retail customers, and financial institutions. Using their mechanical experience & knowledge, they provide policy assistance and technical claim support on the vehicle service contract program and other insurance programs (GAP, Tire & Wheel, etc.). Location: work from home (WFH) / remote anywhere inU.S. or Canada unless you live in IL and are within a commutable distance to the Schaumburg office.Then it is a hybrid role: 3 days/week in office, 2 days remote. Must be bilingual French.

The Work Itself

• Leverage your automotive technical knowledge to assist selling dealers and repair facilities file claims using systematic listening and probing approach
• Respond to inbound calls and written correspondence from customers, selling dealers, repair facilities, and financial institutions to assist with policy administration and claim inquiries
• Achieve total customer satisfaction when handling contract and claim matters
• Check for existing case information through research, manuals, database or contacts
• Schedule: Monday – Friday, will be assigned a 9 hr shift between 7AM - 7PM with 1 hr lunch
• Bilingual French set pay rate: $28.50/hr USD ($59,280 USD) + 5% annual bonus

The Skills You Bring

• Must be bilingual French (fluent) - required
• Must have a minimum of a high school diploma or GED equivalent - required
• 2 + years' experience in automotive repair industry preferred; we love to hire auto mechanics, service or parts personnel from dealerships, service technicians, employees from auto retail stores, and recent college grads with technical degrees/certifications in automotive technology
• Strong mechanical background with ability to communicate effectively with repair facilities to acquire necessary information and provide world class service to our customers
• Problem solver with the ability to negotiate and make quick decisions while managing conflicting priorities
• Knowledge of computer basics and navigation of technical platforms; must pass virtual mechanical test as part of the interview process

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away:Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future:plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being:flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family:adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration:other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.
• Other compensations:depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
• To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [e-mail]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: $53040 - $67600 USD

An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Incentive Compensation: This position is eligible to participate in our annual incentive plan.