Field Service Technician - Remote

ProMach; Forest (VA); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company in the engineering space is seeking a Field Service Technician to deliver top-notch customer service and technical support in the field. This role involves installing and troubleshooting conveyor equipment, with expectations of advanced experience in PLCs and strong problem-solving skills. As a key member of our team, you will enjoy a supportive environment with growth opportunities and comprehensive benefits starting from your first day.

Benefits

Comprehensive medical/dental programs

Generous paid time off program

Retirement savings plan with company match

Qualifications

• 5+ years of experience with conveyor and machinery.
• Strong customer service and interface skills.
• Ability to read and interpret schematics and wiring diagrams.

Responsibilities

• Provide service and customer support during field visits.
• Diagnose errors and determine proper solutions.
• Manage onsite installation, repair, and maintenance.

Skills

Problem Solving

Attention to Detail

Customer Service

Tools

PLC

HMI

AutoCAD

Job description

At Sentry Equipment & Sentry Equipment & Erectors, LLC, a subsidiary of ProMach’s Systems business, we have a longstanding reputation in the industries we serve. We offer an extensive portfolio of conveyor equipment and related container handling machinery. We specialize in integrating packaging equipment and conveying systems into cost-effective and efficient plan designs.

Do we have your attention? Keep reading.

As a Field Service Technician, you should be a self- starter who delivers the desired customer service experience to our customers while in the field while completing job tasks such as installation of equipment, audits of equipment, and troubleshooting system issues.

Are you passionate about this work?

• Provide service and customer support during field visits to customer facilities.
• Manage onsite installation, repair, maintenance, and test requirements.
• Diagnose errors or technical problems and determine proper solutions.
• Connect to PLCs and navigate programming code.
• Troubleshoot wiring, Check I/O, Tach conveyors
• Implement interface connections between PLCs
• Correct PLC, HMI and Servo codes as needed or directed by Controls Engineer
• Generate changes as needed in HMI programs

What’s in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

Please note that the pay ranges listed on external job boards, outside of our posting details, do not accurately reflect our internal compensation ranges.

If this sounds like you, we want to connect!

• 5+ yrs experience
• Service Conveyor and machinery
• PLC’s – Allen Bradley, HMI and Servos
• Ability to read and interpret schematics, wiring diagrams and panel layouts (AutoCAD)
• Industrial automation and controls system
• Excellent problem solving and attention to details
• Ability to work independently and with a team
• Strong Customer Service/Interface experience

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day.

Curious about life at ProMach? Follow us on LinkedIn, Twitter, and Instagram!

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#INSEN #SEN

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.