Field Service Technician - Remote

AMF Bakery Systems Inc.; Richmond (VA); Remote; USD 45,000 - 80,000; Full time

Job summary

An established industry player is seeking a skilled Field Service Technician to provide on-site support for advanced bakery equipment. In this dynamic role, you will be the key point of contact for customers, ensuring optimal operation and maintenance of AMF systems. With a focus on building strong relationships, you will leverage your technical expertise to troubleshoot issues and train customer personnel. The position requires extensive travel, offering a unique opportunity to work in diverse environments across North America and beyond. If you are passionate about the food industry and enjoy hands-on problem-solving, this is an exciting opportunity to make a significant impact.

Qualifications

• 3+ years in field service within the food/beverage or packaging industry.
• 5+ years of experience with high-speed bakery or automated equipment.

Responsibilities

• Supervise installation and maintenance of AMF equipment.
• Provide technical support and training to customers.
• Conduct troubleshooting and create detailed reports.

Skills

Field Service Experience

Electrical and Mechanical Experience

Troubleshooting Skills

Programming Capabilities

Communication Skills

Tools

Variable Speed Drives

Sensors

Conveyors

PLC's

OIT's

Rockwell Product Line

Job description

Position Summary:

Field Service Technician to provide on-site service and installation support for AMF equipment and serve as a key point of contact in building customer relationships. This position will also have an opportunity to service AMF Bakery Systems customers based in the USA.

The ideal candidate would have a minimum of three years of experience in the food industry working on industrial packaging, industrial slicers and/or industrial ovens, and proofing technology.

Primary Responsibilities

1. Supervise mechanical and electrical installation of equipment.
2. Service and maintenance of existing AMF equipment.
3. Ensure basic training of customer personnel in Maintenance, Sanitation & Operation of AMF equipment.
4. Review spare parts needs for customers, and interface with Inside Sales reps to coordinate customer needs in parts.
5. Act as a technical resource for the customer to operate AMF equipment at maximum potential.
6. Identify and communicate new equipment opportunities to the outside sales force.
7. Phone troubleshooting for customer breakdowns.
8. Conduct occasional trips to AMF and AMF locations to participate in equipment review, final assembly, and checkout.
9. Create weekly activity reports, detailed technical reports from each customer site visit, and weekly expense reports.
10. Provide feedback to engineering for technical problem solving.
11. Promote parts, kits, and service for all AMF-installed equipment.

Essential Requirements

• Three (3) years of field service experience in the food/beverage/bakery or packaging industry.
• Five (5) years of electrical and mechanical experience in a high-speed bakery or other automated process equipment environment.
• 75% travel required in North America and internationally.
• Operating understanding of various types of Variable Speed Drives, Sensors, Conveyors, PLC's, OIT's, etc.
• Background in Rockwell Product line SLC-500, Panel View Logix 5000, Panel View Plus, and associated communication software.
• Programming capabilities are required, ability to understand the programmable logic control process and make changes as directed.
• Proficiency and troubleshooting ability in power transmission parts (bearings, motors, reducers, belts, pulleys), pneumatics (air cylinders, valves), hydraulics, and electrical circuits.
• Basic machine shop and fabricating skills to make modifications to parts in the field, cut & drill various materials, dismantle, repair, and re-assemble mechanical devices.
• Proper written and verbal communication skills to interact professionally with engineering, sales force, and customers.

Working Conditions:

• Extensive travel every week.
• In general, trips will average 5 to 6 days; however, some installations may require technicians to be away for 2 to 3 weeks at a time.
• Every effort is made to allow technicians to come home for a short break if installations go beyond 2 weeks. Distance and practicality of travel may impact this joint decision.
• Typical days at customer sites will last from 8 to 12 hours with occasional 24-hour day/night shift patterns.
• Commercial Wholesale bakeries can be loud, hot, and stressful at times.
• Personal tools and diagnostic equipment required.