Field Service Technician

ABB Schweiz AG; Richmond (VA); Remote; USD 49,000 - 92,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their electrification team. In this dynamic role, you'll engage directly with customers, ensuring exceptional service delivery while diagnosing technical issues and providing solutions. Your expertise will be essential in enhancing operational efficiency and customer satisfaction. This position offers the flexibility of remote work, allowing you to manage your time effectively while contributing to impactful energy solutions. If you're passionate about technology and customer service, this opportunity is perfect for you.

Qualifications

• 2 years of professional work experience in a technical field.
• Experience with 3-phase power distribution equipment.

Responsibilities

• Execute service work as per instructions and ABB guidelines.
• Diagnose technical issues and analyze problems on-site.

Skills

Technical Problem Solving

Customer Service

Communication Skills

Electrical Knowledge

Education

High School Diploma or GED

Technical/Electrical Schooling

Job description

Field Service Technician

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This is a position with grade

16

This position reports to

Service Manager

Your role and responsibilities

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service by planning and executing service work according to customer orders and expectations. You will also showcase your expertise by ensuring customer retention through effective communication of service work timelines and expectations. The work model for the role is remote. This role contributes to the Electrification Smart Power division in the Atlantic Region. Main responsibilities include:

1. Working with customers on-site to identify opportunities for operational improvements and pain point elimination.
2. Performing field service tasks, diagnosing technical issues, and analyzing problems through remote or on-site activities within certified service categories and products.
3. Preparing material lists for service activities and ensuring availability and quality of all materials, parts, and equipment.
4. Acting as a trainer for field service associates and customers when needed.

Qualifications for the role

• High School Diploma or GED with 2 years of professional work experience.
• 2 years of technical/electrical schooling preferred, or relevant military or field service experience.
• Willingness to travel.
• Experience with 3-phase (208/480VAC) power distribution equipment (UPS, PDU, STS, Panelboards, etc.) or similar/relevant military or field service experience.
• Legal authorization to work in the US for ABB.

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure, and commercial buildings. Our technical teams collaborate with industry partners to deliver advanced solutions supporting growth, energy transition, and sustainability. Our portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Our Power Protection unit supports large data centers with energy-efficient UPS solutions. The ABB Ability Energy Manager platform helps organizations save energy and reduce CO2 emissions. We value diversity and encourage applications from all backgrounds. Visit www.abb.com to learn more about our solutions and impact worldwide. #MyABBStory We look forward to your application. For more about ABB, visit www.abb.com.

ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer promoting diversity. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship status, age, sexual orientation, gender identity, disability, marital status, family medical leave, or protected veteran status. For EEO rights, visit: EEOC_KnowYourRights and DOL Pay Transparency. Applicants may review the Affirmative Action Plan at ABB facilities by contacting HR. Reasonable accommodations are available for qualified individuals with disabilities. Contact ABB HR at 1-888-694-7762 or [e-mail]. Resumes and applications should not be sent via these channels. The expected salary range is $49,400 to $91,600 annually. More info at myBenefitsABB.com.