Field Service Technician Rapid Response

Ohio Cat; North Canton (OH); Presencial; USD 34.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension plan

Health insurance

FSA

Dental & Vision

Life insurance

Disability insurance

Uniforms provided

Training & development

Company bonuses

Company truck

Descripción de la vacante

Ohio CAT is seeking a Field Service Technician to deliver on-site, rapid-response support for urgent equipment issues. You will diagnose, repair, and service Caterpillar equipment in the field, using CAT diagnostic tools and telematics hardware to minimize downtime.

The role requires strong mechanical and electrical aptitude, with experience in diesel or heavy equipment, and a valid driver's license. You will work from a service vehicle and collaborate with shop and field teams to ensure safe,

Formación

• High school diploma or GED required, plus a 2-year technical school program in diesel or power equipment systems.
• Minimum 5 years of hands-on mechanical repair experience with diesel, earthmoving, or industrial equipment.
• Valid driver's license required.

Responsabilidades

• Provide on-site field service for equipment breakdowns and urgent service needs to minimize downtime.
• Perform fast diagnostics and temporary repairs to keep machines running until full repairs can be scheduled.
• Use Caterpillar diagnostic tools to identify issues and perform ECM flash updates or configuration changes.
• Provide timely status updates and recommendations to customers.
• Escalate major repairs to shop or full field service teams as needed.
• Adhere to all safety procedures, guidelines, and best practices.

Conocimientos

Mechanical aptitude

Electrical aptitude

Reading and writing

Strong diagnostic skills

Caterpillar equipment knowledge

Educación

High school diploma or GED

Technical school program (diesel/power equipment, 2 years)

Herramientas

Caterpillar Electronic Technician

Service Information System

Product Link

CAT Inspect

Descripción del empleo

At Ohio CAT, we’re more than just a Caterpillar dealership — we’re a team of problem-solvers, hands-on experts, and trusted partners to our customers. We don’t just sell and rent heavy equipment — we keep it running strong.

Summary:

As a Field Service Technician, Rapid Response provider, you’ll be at the heart of providing immediate, on-site support for urgent equipment issues to minimize customer downtime. You’ll use your skills and experience to deliver top-tier service that keeps our customers moving. You will work in the field from a service pickup truck, servicing and performing:

• Immediate, on-site support for equipment breakdowns or urgent service needs to reduce downtime.
• Focus on fast diagnostics and temporary repairs that allow machines to keep operating until full repairs can be scheduled.
• Electronic and hydraulic system checks.
• Quick fault‑code analysis using Product Link, Service Link, Cat ET, CAT Inspect, CAT Interact, and related tools.
• ECM flash updates and configuration adjustments.
• Installation and setup of Product Link or other telematics hardware
• Provide immediate status updates and recommendations.
• Performing Safety Service Letters when applicable
• Escalate major repairs to the shop or full field service teams when necessary
• Adhere to all safety procedures, guidelines, and best practices

Essential Functions and Responsibilities:

• Proficient reading and writing skills
• Strong mechanical and electrical aptitude
• Experienced in computer literacy
• In-depth knowledge of Caterpillar equipment applications, operations, and functions
• Skilled in using Caterpillar diagnostic tools (Electronic Technician, Service Information System)
• Expertise in diagnostic, testing, adjustment, and troubleshooting procedures
• Welding experience is a plus

Minimum Skills and Qualifications:

• High School Diploma or GED is required, along with completion of a technical school program (minimum 2 years) focused on diesel or power equipment systems, plus at least 3 years of relevant industry experience.
• Minimum of 5 years of hands‑on mechanical repair experience with diesel, earthmoving, or industrial equipment
• Must have a valid driver's license

Employee Benefits:

• Employer-sponsored pension plan
• Competitive pay rate, including Field-service differential, and a company service truck
• First-year vacation and personal time which builds based on the length of service
• Two different Health Insurance options, including a Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Dental and Vision Insurance
• Credit Union Access
• Life Insurance, Short-Term Disability, and Long-Term Disability
• Scholarship opportunities for employee's spouses and children, through the Ohio Machinery Education and Opportunity Foundation
• Company SuccessShare bonuses
• Company provided and laundered uniforms
• Continued technical and professional training

Physical Requirements:

• Lifting/Carrying 40 lb. Lift/Carry and 50lb pulling. Standing/Sitting Up and downstairs, standing, sitting, and climbing into machines. Dexterity Normal. Repetitive Motions Frequent movement requiring hands, wrists, and fingers. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

Keyword:

technician, mechanic, diesel, heavy equipment, construction equipment

EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.