Field Service Technician

Ohio Machinery Co.; Columbus (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Pension plan

Health insurance

Company truck

Vacation & PTO

Dental & Vision

Life & Disability

Scholarship program

Uniforms provided

Training & development

Job summary

Ohio CAT is seeking a Field Service Technician to provide on-site, rapid-response support for urgent equipment issues in the Columbus area. You will diagnose, repair, and calibrate diesel and hydraulic systems from a service pickup truck, with a focus on quick fault-code analysis and safe operation.

Requirements include a high school diploma, a 2-year tech program in diesel/power systems, at least 5 years of hands-on diesel equipment repair, and a valid driver's license.

Qualifications

• Strong mechanical and electrical aptitude required.
• Proficient reading and writing skills.
• Experience with Caterpillar equipment applications and diagnostics.

Responsibilities

• Provide on-site, rapid-response field service for urgent equipment issues to minimize downtime.
• Perform fast diagnostics and temporary repairs to keep machines operating.
• Conduct ECM flash updates and hydraulic/electrical checks as needed.
• Escalate major repairs to shop or full field teams when necessary.
• Adhere to safety procedures and guidelines.

Skills

Mechanical aptitude

Electrical aptitude

Computer literacy

Strong reading/writing

Diagnostic tools knowledge

Education

High School Diploma or GED + 2-year diesel/power tech program

Tools

Caterpillar diagnostic tools

Job description

Description

At Ohio CAT, we’re more than just a Caterpillar dealership — we’re a team of problem-solvers, hands-on experts, and trusted partners to our customers. We don’t just sell and rent heavy equipment — we keep it running strong.

Hours: 7am-3:30pm

JOB SUMMARY:

As a Field Service Technician, Rapid Response provider. You’ll be at the heart of providing immediate, on-site support for urgent equipment issues to minimize customer downtime. You’ll use your skills and experience to deliver top-tier service that keeps our customers moving. You will work in the field from a service pickup truck, servicing and performing:

• Immediate, on-site support for equipment breakdowns or urgent service needs to reduce downtime.
• Focus on fast diagnostics and temporary repairs that allow machines to keep operating until full repairs can be scheduled.
• Electronic and hydraulic system checks.
• Quick fault‑code analysis using Product Link, Service Link, Cat ET, CAT Inspect, CAT Interact, and related tools.
• ECM flash updates and configuration adjustments.
• Installation and setup of Product Link or other telematics hardware
• Provide immediate status updates and recommendations.
• Performing Safety Service Letters when applicable
• Escalate major repairs to the shop or full field service teams when necessary
• Adhere to all safety procedures, guidelines, and best practices

COMPETENCIES:

• Proficient reading and writing skills
• Strong mechanical and electrical aptitude
• Experienced in computer literacy
• In-depth knowledge of Caterpillar equipment applications, operations, and functions
• Skilled in using Caterpillar diagnostic tools (Electronic Technician, Service Information System)
• Expertise in diagnostic, testing, adjustment, and troubleshooting procedures
• Welding experience is a plus

JOB QUALIFICATIONS:

• High School Diploma or GED is required, along with completion of a technical school program (minimum 2 years) focused on diesel or power equipment systems, plus at least 3 years of relevant industry experience.
• Minimum of 5 years of hands-on mechanical repair experience with diesel, earthmoving, or industrial equipment
• Must have a valid driver's license

BENEFITS:

• Employer-sponsored pension plan
• Competitive pay rate, including Field-service differential, and a company service truck
• First-year vacation and personal time which builds based on the length of service
• Two different Health Insurance options, including a Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Dental and Vision Insurance
• Credit Union Access
• Life Insurance, Short-Term Disability, and Long-Term Disability
• Scholarship opportunities for employee's spouses and children, through the Ohio Machinery Education and Opportunity Foundation
• Company SuccessShare bonuses
• Company provided and laundered uniforms
• Continued technical and professional training

Keyword: technician, mechanic, diesel, heavy equipment, construction equipment

EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.