Field Service Technician Rapid Response

Ohio Cat; Canton (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Employer-sponsored pension plan

Competitive pay with field-service pay

Two health insurance options (HSA)

Two different Health Insurance options

Company provided uniforms

Job summary

Ohio CAT is seeking a Field Service Technician to deliver immediate, on-site support for urgent equipment issues. You will diagnose, repair, and perform temporary fixes to keep machines running, with field work from a service pickup truck and coordination with shop teams when needed.

The role requires strong mechanical and electrical aptitude, CAT diagnostic tool experience, and a valid driver's license. You will work in a fast-paced environment focused on safety, accuracy, and timely updates to

Qualifications

• Diploma or GED with 2-year diesel/power equipment tech schooling and 3+ years industry experience.
• 5+ years hands-on repair with diesel, earthmoving, or industrial equipment.
• Valid driver's license required.

Responsibilities

• Provide immediate on-site support to minimize downtime.
• Diagnose, test, adjust, and troubleshoot Caterpillar equipment.
• Perform ECM flash updates and telematics setup.
• Escalate major repairs to shop or full field service teams when necessary.
• Adhere to safety procedures and write clear service reports.

Skills

Mechanical aptitude

Electrical aptitude

Computer literacy

Reading & writing skills

Education

High School Diploma or GED

Diesel/power equipment tech program (2 years)

Tools

Caterpillar diagnostic tools (ET, SIS)

Product Link / telematics hardware

Job description

Description

At Ohio CAT, we’re more than just a Caterpillar dealership — we’re a team of problem-solvers, hands‑on experts, and trusted partners to our customers. We don’t just sell and rent heavy equipment — we keep it running strong.

Description

At Ohio CAT, we’re more than just a Caterpillar dealership — we’re a team of problem-solvers, hands‑on experts, and trusted partners to our customers. We don’t just sell and rent heavy equipment — we keep it running strong.

Summary

As a Field Service Technician, Rapid Response provider, you’ll be at the heart of providing immediate, on‑site support for urgent equipment issues to minimize customer downtime. You’ll use your skills and experience to deliver top‑tier service that keeps our customers moving. You will work in the field from a service pickup truck, servicing and performing:

• Immediate, on‑site support for equipment breakdowns or urgent service needs to reduce downtime.
• Focus on fast diagnostics and temporary repairs that allow machines to keep operating until full repairs can be scheduled.
• Electronic and hydraulic system checks.
• Quick fault‑code analysis using Product Link, Service Link, Cat ET, CAT Inspect, CAT Interact, and related tools.
• ECM flash updates and configuration adjustments.
• Installation and setup of Product Link or other telematics hardware
• Provide immediate status updates and recommendations.
• Performing Safety Service Letters when applicable
• Escalate major repairs to the shop or full field service teams when necessary
• Adhere to all safety procedures, guidelines, and best practices

Essential Functions and Responsibilities

• Proficient reading and writing skills
• Strong mechanical and electrical aptitude
• Experienced in computer literacy
• In‑depth knowledge of Caterpillar equipment applications, operations, and functions
• Skilled in using Caterpillar diagnostic tools (Electronic Technician, Service Information System)
• Expertise in diagnostic, testing, adjustment, and troubleshooting procedures
• Welding experience is a plus

Minimum Skills And Qualifications

• High School Diploma or GED is required, along with completion of a technical school program (minimum 2 years) focused on diesel or power equipment systems, plus at least 3 years of relevant industry experience.
• Minimum of 5 years of hands‑on mechanical repair experience with diesel, earthmoving, or industrial equipment
• Must have a valid driver’s license

Employee Benefits

• Employer‑sponsored pension plan
• Competitive pay rate, including Field-service differential, and a company service truck
• First‑year vacation and personal time which builds based on the length of service
• Two different Health Insurance options, including a Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Dental and Vision Insurance
• Credit Union Access
• Life Insurance, Short‑Term Disability, and Long‑Term Disability
• Scholarship opportunities for employee's spouses and children, through the Ohio Machinery Education and Opportunity Foundation
• Company SuccessShare bonuses
• Company provided and laundered uniforms
• Continued technical and professional training

Physical Requirements

• Lifting/Carrying 40 lb. Lift/Carry and 50lb pulling. Standing/Sitting Up and downstairs, standing, sitting, and climbing into machines. Dexterity Normal. Repetitive Motions Frequent movement requiring hands, wrists, and fingers. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

Keyword: technician, mechanic, diesel, heavy equipment, construction equipment

EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.