Field Service Technician Rapid Response

Ohio Cat; Youngstown (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Employer-sponsored pension plan

Competitive pay rate

Company service truck

First-year vacation and personal time

Health Insurance options (HSA)

FSA

Dental and Vision Insurance

Life Insurance

Short-Term Disability

Long-Term Disability

Training opportunities

Job summary

Ohio CAT in Ohio is seeking a Field Service Technician to provide immediate, on-site support for urgent equipment issues. You’ll work from a service truck, performing diagnostics, repairs and installations to keep machines running and customers moving.

You will use Caterpillar diagnostic tools, read drawings, and follow safety procedures while escalating major repairs to shop teams. A diesel or power equipment tech background and 3+ years hands-on experience are preferred.

Qualifications

• High School Diploma or GED with a 2-year diesel or power equipment program.
• At least 3 years of relevant industry experience.
• Valid driver’s license is required.

Responsibilities

• Provide immediate, on-site support for equipment breakdowns to minimize downtime.
• Focus on fast diagnostics and temporary repairs to keep machines operating.
• Perform electronic and hydraulic system checks.
• Use Product Link, Service Link, CAT ET, CAT Inspect, and related tools for fault-code analysis.
• ECM flash updates and configuration adjustments.
• Install and set up Product Link or telematics hardware.
• Provide status updates and recommendations; escalate major repairs when needed.
• Adhere to safety procedures and best practices.

Skills

Strong mechanical and electrical

Proficient reading and writing

Experienced in computer literacy

In-depth knowledge of Caterpillar gear

Skilled in using Caterpillar diag.工具

Expertise in diagnostic, testing, and

Welding experience

Education

High School Diploma or GED with 2-year diesel/power tech program

Tools

Electronic Technician

Service Information System

CAT ET

Job description

Description

At Ohio CAT, we’re more than just a Caterpillar dealership — we’re a team of problem‑solvers, hands‑on experts, and trusted partners to our customers. We don’t just sell and rent heavy equipment — we keep it running strong.

Description

At Ohio CAT, we’re more than just a Caterpillar dealership — we’re a team of problem‑solvers, hands‑on experts, and trusted partners to our customers. We don’t just sell and rent heavy equipment — we keep it running strong.

Summary

As a Field Service Technician, Rapid Response provider, you’ll be at the heart of providing immediate, on‑site support for urgent equipment issues to minimize customer downtime. You’ll use your skills and experience to deliver top‑tier service that keeps our customers moving. You will work in the field from a service pickup truck, servicing and performing:

• Immediate, on‑site support for equipment breakdowns or urgent service needs to reduce downtime.
• Focus on fast diagnostics and temporary repairs that allow machines to keep operating until full repairs can be scheduled.
• Electronic and hydraulic system checks.
• Quick fault‑code analysis using Product Link, Service Link, Cat ET, CAT Inspect, CAT Interact, and related tools.
• ECM flash updates and configuration adjustments.
• Installation and setup of Product Link or other telematics hardware
• Provide immediate status updates and recommendations.
• Performing Safety Service Letters when applicable
• Escalate major repairs to the shop or full field service teams when necessary
• Adhere to all safety procedures, guidelines, and best practices

Essential Functions and Responsibilities

• Proficient reading and writing skills
• Strong mechanical and electrical aptitude
• Experienced in computer literacy
• In‑depth knowledge of Caterpillar equipment applications, operations, and functions
• Skilled in using Caterpillar diagnostic tools (Electronic Technician, Service Information System)
• Expertise in diagnostic, testing, adjustment, and troubleshooting procedures
• Welding experience is a plus

Minimum Skills And Qualifications

• High School Diploma or GED is required, along with completion of a technical school program (minimum 2 years) focused on diesel or power equipment systems, plus at least 3 years of relevant industry experience.
• Minimum of 5 years of hands‑on mechanical repair experience with diesel, earthmoving, or industrial equipment
• Must have a valid driver’s license

Employee Benefits

• Employer‑sponsored pension plan
• Competitive pay rate, including Field‑service differential, and a company service truck
• First‑year vacation and personal time which builds based on the length of service
• Two different Health Insurance options, including a Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Dental and Vision Insurance
• Credit Union Access
• Life Insurance, Short‑Term Disability, and Long‑Term Disability
• Scholarship opportunities for employee's spouses and children, through the Ohio Machinery Education and Opportunity Foundation
• Company SuccessShare bonuses
• Company provided and laundered uniforms
• Continued technical and professional training

Physical Requirements

• Lifting/Carrying 40 lb. Lift/Carry and 50lb pulling. Standing/Sitting Up and downstairs, standing, sitting, and climbing into machines. Dexterity Normal. Repetitive Motions Frequent movement requiring hands, wrists, and fingers. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

Keyword: technician, mechanic, diesel, heavy equipment, construction equipment

EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.