Field Service Technician Rapid Response

Ohio Cat; Sharonville (OH); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Employer-sponsored pension plan

Health, dental, vision insurance

HSA & FSA options

Paid vacation & personal time (year 1)

Life & disability insurance

Uniforms provided

Ongoing technical training

Scholarship opportunities for families

Job summary

Ohio CAT is seeking a Field Service Technician to provide immediate on-site support for Caterpillar equipment, working from a service pickup truck in the field. The role focuses on rapid diagnostics, temporary repairs, and minimizing customer downtime across on-site environments.

You will diagnose electronic and hydraulic systems, update ECMs, install telematics, and communicate repair progress. A strong mechanical and electrical background with CAT tooling is essential.

Qualifications

• High School Diploma or GED required.
• Technical school training (2+ years) in diesel or power equipment.
• 5+ years hands-on experience with diesel, earthmoving, or industrial equipment.

Responsibilities

• Provide rapid, on-site support for urgent equipment breakdowns.
• Perform fast diagnostics and temporary repairs to reduce downtime.
• Troubleshoot electronic & hydraulic systems.
• Analyze fault codes using Cat ET, Product Link, Service Link, CAT Inspect/Interact.
• Complete ECM updates, telematics installs, and safety service letters.
• Communicate repair status and recommended next steps.
• Escalate major repairs when needed.
• Follow all safety procedures.

Skills

Caterpillar equipment

Diagnostic tools

Mechanical aptitude

Electrical aptitude

Computer literacy

Welding experience

Valid driver’s license

Education

High School Diploma or GED

Technical school training in diesel or power equipment (2+ years)

Tools

CAT ET

Product Link

Service Link

CAT Inspect/Interact

Job description

Description

AtOhio CAT, we’re more than just a Caterpillar dealership — we’re a team of problem-solvers, hands‑on experts, and trusted partners to our customers. We don’t just sell and rent heavy equipment — we keep it running strong.

As a Field Service Technician, Rapid Response provider, you’ll be at the heart of providing immediate, on‑site support for urgent equipment issues to minimize customer downtime. You’ll use your skills and experience to deliver top‑tier service that keeps our customers moving. You will work in the field from a service pickup truck.

What You’ll Do

• Provide rapid, on‑site support for urgent equipment breakdowns
• Perform fast diagnostics and temporary repairs to reduce downtime
• Troubleshoot electronic & hydraulic systems
• Analyze fault codes using Cat ET, Product Link, Service Link, CAT Inspect/Interact
• Complete ECM updates, telematics installs, and safety service letters
• Communicate repair status and recommended next steps
• Escalate major repairs when needed
• Follow all safety procedures

What You Bring

• Strong mechanical & electrical aptitude
• Experience with Caterpillar equipment and diagnostic tools
• Computer‑literate with solid troubleshooting skills
• Welding experience (a plus)
• Valid driver’s license

Qualifications

• High School Diploma or GED
• Technical school training (2+ years) in diesel or power equipment
• 5+ years hands‑on experience with diesel, earthmoving, or industrial equipment

Why Ohio CAT

• Competitive pay
• Employer‑sponsored pension plan
• Health, dental, vision, HSA & FSA options
• Paid vacation & personal time (year one)
• Life & disability insurance
• Company‑provided uniforms
• Ongoing technical training
• Scholarship opportunities for employees’ families

Physical Requirements

• Lifting/Carrying 40 lb. Lift/Carry and 50lb pulling
• Standing/Sitting Up and down stairs, standing, sitting, and climbing into machines
• Dexterity Normal
• Repetitive Motions: Frequent movement requiring hands, wrists, and fingers
• The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

EEO, Veterans & Disabled Employer and VEVRAA/503 Federal Contractor

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.