Field Service Technician Rapid Response

Ohio Cat; Broadview Heights (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Pension plan

Company service truck

Health Insurance (HSA option)

FSA

Dental Insurance

Vision Insurance

Life Insurance

Short-Term Disability

Long-Term Disability

Scholarship opportunities

Job summary

Ohio CAT, a Caterpillar dealership, is seeking a Field Service Technician to provide on-site rapid response for urgent equipment issues. You will diagnose, repair, and service machines in the field from a service truck, ensuring customers stay productive.

The role requires strong mechanical/electrical aptitude, CAT diagnostic tool expertise, and a valid driver's license. Competitive pay and comprehensive benefits accompany this position.

Qualifications

• Must have a high school diploma or GED and a 2-year diesel/power equipment tech program.
• Minimum 3 years of industry experience required.
• 5+ years of hands-on mechanical repair with diesel or earthmoving equipment.
• Valid drivers license required.

Responsibilities

• Provide on-site field service for equipment breakdowns and urgent service needs.
• Perform fast diagnostics and temporary repairs to minimize downtime.
• Conduct electronic and hydraulic checks.
• Use CAT diagnostic tools to analyze faults.
• Provide immediate status updates and recommendations to customers.
• Escalate major repairs to shop or field teams when needed.
• Adhere to safety procedures and best practices.

Skills

Reading & writing

Mechanical aptitude

Electrical aptitude

Computer literacy

Caterpillar equipment knowledge

CAT diagnostic tools

Diagnostics & troubleshooting

Welding experience

Education

High School Diploma or GED

Diesel/power equipment tech program

Tools

CAT diagnostic tools

Cat ET

Service Information System

Job description

At Ohio CAT, we're more than just a Caterpillar dealership — we're a team of problem-solvers, hands-on experts, and trusted partners to our customers. We don't just sell and rent heavy equipment — we keep it running strong.

JOB SUMMARY

As a Field Service Technician, Rapid Response provider. You'll be at the heart of providing immediate, on-site support for urgent equipment issues to minimize customer downtime. You'll use your skills and experience to deliver top-tier service that keeps our customers moving. You will work in the field from a service pickup truck, servicing and performing:

• Immediate, on-site support for equipment breakdowns or urgent service needs to reduce downtime.
• Focus on fast diagnostics and temporary repairs that allow machines to keep operating until full repairs can be scheduled.
• Electronic and hydraulic system checks.
• Quick fault-code analysis using Product Link, Service Link, Cat ET, CAT Inspect, CAT Interact, and related tools.
• ECM flash updates and configuration adjustments.
• Installation and setup of Product Link or other telematics hardware
• Provide immediate status updates and recommendations.
• Performing Safety Service Letters when applicable
• Escalate major repairs to the shop or full field service teams when necessary
• Adhere to all safety procedures, guidelines, and best practices

COMPETENCIES

• Proficient reading and writing skills
• Strong mechanical and electrical aptitude
• Experienced in computer literacy
• In-depth knowledge of Caterpillar equipment applications, operations, and functions
• Skilled in using Caterpillar diagnostic tools (Electronic Technician, Service Information System)
• Expertise in diagnostic, testing, adjustment, and troubleshooting procedures
• Welding experience is a plus

JOB QUALIFICATIONS

• High School Diploma or GED is required, along with completion of a technical school program (minimum 2 years) focused on diesel or power equipment systems, plus at least 3 years of relevant industry experience.
• Minimum of 5 years of hands-on mechanical repair experience with diesel, earthmoving, or industrial equipment
• Must have a valid driver's license

BENEFITS

• Employer-sponsored pension plan
• Competitive pay rate, including Field-service differential, and a company service truck
• First-year vacation and personal time which builds based on the length of service
• Two different Health Insurance options, including a Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Dental and Vision Insurance
• Credit Union Access
• Life Insurance, Short-Term Disability, and Long-Term Disability
• Scholarship opportunities for employee's spouses and children, through the Ohio Machinery Education and Opportunity Foundation
• Company SuccessShare bonuses
• Company provided and laundered uniforms
• Continued technical and professional training

Keyword: technician, mechanic, diesel, heavy equipment, construction equipment

EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.