Field Service Technician: Printer & POS (2-Month Contract)

Gtatelecom; Indianapolis (IN); On-site; USD 28,000 - 34,000; Full time

Job summary

Gtatelecom is seeking a Field Service Technician for a 2-month contract in Indianapolis, IN to install, troubleshoot, repair POS and printer equipment for diverse clients. You will support hardware upgrades, train staff, and maintain networked systems while coordinating with the Field Services team.

The role requires hands-on hardware experience, Lexmark certifications, and a valid driver’s license. Evening shifts and on-call rotation may be required, with travel-reimbursement provided as needed.

Qualifications

• 0–2 years of field dispatch repair and hands-on hardware experience (printers, PCs, POS, etc.), break-fix, use of power tools, familiarity with ticketing system.
• Lexmark certifications and experience.
• Experience with Lexmark printer break-fix and equipment installs, and HP, Dell, and Lenovo.
• Previous Field Service and/or Desktop, POS, printer Break/Fix experience.
• Excellent technical troubleshooting and customer service skills.
• Reliable transportation and clean driving record required (driving position - reimbursed).
• Active driver’s license.
• CompTIA A+.
• Strong customer service and communication skills, with the ability to remain calm under pressure.
• Basic understanding of networking concepts and restaurant technology environments.
• Ability to perform light physical/contractor tasks (drilling, mounting, etc.).
• Willingness to work evenings and participate in on-call rotation as needed.
• Completion of account specific training and network cable termination training.

Responsibilities

• Provide exceptional customer service while supporting clients and their staff.
• Install, maintain, analyze, troubleshoot, and repair POS systems, hardware, peripherals, and related printer equipment.
• Install, maintain, analyze, troubleshoot, and repair various OEM vendor printers using both a warranty and non-warranty repair approach.
• Resolve technical issues efficiently and clearly communicate solutions to customers.
• Document work performed, maintain system configurations, and execute hardware/software upgrades or replacements.
• Perform light contractor work such as drilling, mounting hardware, and running cabling as needed to complete installations or repairs.
• Train employees for proper use of supported systems and equipment.
• Diagnose and repair product failures; order and replace parts as needed.
• Recommend appropriate products, services, or solutions based on customer needs.
• Apply working knowledge of operations and backend workflows to ensure seamless technology integration with the client.
• Follow established procedures and guidelines while working with minimal to no supervision.
• Report to a Team Lead and/or Field Services Manager.

Skills

0–2 years field dispatch

Lexmark certifications

Lexmark printer break/fix

HP/Dell/Lenovo familiarity

Field Service experience

Customer service skills

Reliable transportation

Active driver’s license

CompTIA A+

Basic networking concepts

Light physical tasks

Evenings/on-call readiness

Training completion

Tools

Lexmark printer tools

Diagnostics tools

Job description

Gtatelecom is seeking a Field Service Technician for a 2-month contract in Indianapolis, IN to install, troubleshoot, repair POS and printer equipment for diverse clients. You will support hardware upgrades, train staff, and maintain networked systems while coordinating with the Field Services team.

The role requires hands-on hardware experience, Lexmark certifications, and a valid driver’s license. Evening shifts and on-call rotation may be required, with travel-reimbursement provided as needed.