Field Service Technician – Plastics & Ultrasonics

Dukane Ias Llc; Illinois; On-site; USD 60,000 - 90,000; Full time

Job summary

Dukane Ias Llc is seeking a field service engineer to set up, repair and support plastic joining equipment at customer facilities. You will provide basic programming support, technical maintenance, and training while traveling to customer sites and to the Dukane US Headquarters for training as needed.

You will engage with clients, discuss Dukane’s advantages, and tailor solutions to customer requirements. Strong communication and the ability to travel within the territory are essential.

Qualifications

• Two or more years experience with ultrasonics, vibration welding, and/or plastics technology.
• Two or more years of maintenance or tool room experience required.
• Excellent communication and presentation skills preferred.
• Ability to work independently and travel within assigned territory.

Responsibilities

• Be present at customers location during installation, startup and production as needed.
• Provide basic programming support for customers with assistance from Dukane engineering.
• Provide technical support for existing equipment and maintenance at customer sites.
• Sell to, call on, and support clients by phone and on-site visits; recommend spare components.
• Understand features/benefits relative to competitors and discuss with customers during service visits.
• Demonstrate systems at Dukane or customer locations as needed.
• Set up applications on new and existing systems, troubleshoot issues, and propose solutions.
• Prepare activity and expense reports weekly and other requested reports.
• Plan, organize and conduct customer technical training; travel to training events.

Skills

Ultrasonics

Vibration welding

Plastics technology

Maintenance

Tool room

PLC programming

Education

High School diploma

College coursework in mechanical/electrical engineering or plastics technology

Tools

PLC programming

Job description

Dukane Ias Llc is seeking a field service engineer to set up, repair and support plastic joining equipment at customer facilities. You will provide basic programming support, technical maintenance, and training while traveling to customer sites and to the Dukane US Headquarters for training as needed.

You will engage with clients, discuss Dukane’s advantages, and tailor solutions to customer requirements. Strong communication and the ability to travel within the territory are essential.