Field Service Technician - Philadelphia, PA

Imaging Business Machines, LLC.; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 52,000 - 78,000; Full time

Job summary

Imaging Business Machines, LLC. is seeking a Field Service Technician for Philadelphia, PA.

The role involves maintaining expertise on ImageTrac scanners, providing prompt technical support, and traveling to customer sites within contracted times. Candidates should have an associate degree in electronics or mechanical engineering or equivalent experience, with knowledge of SoftTrac, Docnetics, and IBML software.

Qualifications

• Associates level degree in electronics and/or mechanical engineering or equivalent work experience.

Responsibilities

• Maintain knowledge of ImageTrac mechanical and electronic functions.
• Provide effective, timely and competent technical support to customers.
• Arrive at customer sites within contracted response times.
• Manage company assets (tools, documentation, software, IP).
• Strive for highest customer satisfaction at all times.
• Maintain working knowledge of SoftTrac, Docnetics and IBML software.
• Follow call flow for incident activity.
• Ensure RMA parts are returned timely per procedures.
• Test all work to meet IBML quality standards.
• Meet all scheduled deadlines.
• Be available for dispatches during/after hours per contracts.
• Analyze customer processes for IBML software sales opportunities.
• Maintain knowledge of PCs used with IBML equipment.
• Criminal/background checks may be required for government customer services.

Education

Associates level degree in electronics and/or mechanical engineering or equivalent work experience

Tools

SoftTrac

Docnetics

IBML proprietary software

Job description

Field Service Technician - Philadelphia, PA

Job Category: Field Service

Requisition Number: FIELD001736

• Posted : August 12, 2026
• Full-Time

Locations

Showing 1 location

Description

The Field Service Technician is responsible for maintaining a thorough working knowledge of all aspects of the mechanical and electronic functionality of all generations of the ImageTrac scanner. He/She shall maintain availability for dispatches to customer sites based on contracted hours, during and after regular business hours as needed.

Role and Responsibilities

Maintains thorough knowledge of all ImageTrac mechanical and electronic functions

Provides effective, timely and competent technical support assistance to customers

Arrives at customer sites within the contracted response times

Ensures proper management and control of all company assets (tools, documentation, software, intellectual property, etc.)

Strives to ensure the highest level of customer satisfaction is maintained at all times

Maintain a working knowledge of SoftTrac, Docnetics and all IBML proprietary software

Properly follows the call flow for all incident activity

Ensures that RMA parts are returned in a timely manner and according to current procedures

Properly tests all work performed to make sure it meets the quality expected of IBML

Meets all scheduled deadlines

Be available for dispatches during and after normal business hours as dictated by current contracts

Analyze customer operational processes for possible opportunities for IBML software sales or services

Maintain a working knowledge of PCs that are associated with all generations of ibml equipment

You may be required to submit to criminal/background checks for governmental customer services.

Preferred Skills, Qualifications and Education Requirements

Associates level degree in electronics and/or mechanical engineering or equivalent work experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.