Field Service Technician – Parking Systems (On-Call)

Parking Network BV; Woburn (MA); Hybrid; USD 52,000 - 78,000; Full time

Job summary

Amano McGann in Massachusetts seeks a field service technician to provide technical service of automated parking systems, assist with installation and customer training, and support on-site project activities. You will gain hands-on knowledge via Amano McGann University and work to ensure system solutions and issue resolution.

Role involves detailing work orders, PCI checks where needed, and on-site safety.

Responsibilities

• Provide technical service of automated parking systems, provide timely notification of problems or delays.
• Assist with project set-up, installation, and customer training.
• Research and gain working knowledge via hands on and Amano McGann University on new hardware, devices and tools to provide better system solutions and installation and trouble shooting efficiency.
• Complete PCI checklist when servicing applicable service issues
• Ensure work orders are detailed, completed per work order SOP and signed-off by the client prior to leaving the work site
• Maintain and operate company fleet vehicles in a safe manner
• Generate service tickets as needed and follow up with support until the issues is resolved
• Provide On-Call after-hours and weekend emergency service as required by our customers (in rotation with our other technical staff)
• Assist our sales staff in promoting the sale of new equipment where appropriate
• Provide effective communication that creates a collaborative environment with all parties that the Project Team interacts with
• All other duties as assigned
• Able to work outdoors in all climates and conditions as needed
• Maintain a valid driver's license and good driving record
• Lift and/or move in excess of 50 lbs on a regular basis and up to 100 lbs on occasion
• At times, this position will require kneeling, bending and working on ladders
• Able to work with hand and power tools as needed

Job description

Amano McGann in Massachusetts seeks a field service technician to provide technical service of automated parking systems, assist with installation and customer training, and support on-site project activities. You will gain hands-on knowledge via Amano McGann University and work to ensure system solutions and issue resolution.

Role involves detailing work orders, PCI checks where needed, and on-site safety.