Field Service Technician

Amano McGann, Inc.; Woburn (MA); On-site; USD 50,000 - 85,000; Full time

Job summary

Amano McGann, Inc. provides innovative technology solutions for parking and time/attendance markets. We are seeking a field service technician to perform on-site installation, maintenance, and training for automated parking systems.

The role involves outdoor work in various climates, lifting heavy items, and occasional after-hours support. A valid driver’s license and safety practices are required. Responsibilities include on-site setup, customer training, troubleshooting, and coordinating with

Qualifications

• Provide technical service of automated parking systems.
• Assist with project setup, installation, and customer training.
• Research and gain hands-on knowledge via Amano McGann University on new hardware and tools.
• Follow OSHA safety practices and complete PCI checklists where applicable.
• Generate service tickets and provide after-hours/emergency support as needed.
• Collaborate with clients, subcontractors, staff, and sales to promote equipment.

Responsibilities

• Provide timely notification of problems or delays.
• Maintain safe work areas and valid driver's license.
• Lift/move up to 100 lbs and work outdoors in all climates.
• Travel to service sites as required and work overtime when needed.
• Support sales staff in promoting new equipment.

Skills

Technical service

Installation

Customer training

Troubleshooting

OSHA compliance

Emergency after-hours

Communication

Sales support

Lifting heavy items

Tools handling

Job description

For more than 40 years, Amano has delivered innovative technology solutions for the parking and time and attendance markets. Amano provides sophisticated and reliable parking systems which satisfy the most demanding applications. As a subsidiary of Amano Corporation Japan, Amano McGann receives the support of a global organization generating in excess of $900 million in annual revenues and over 2,900 employees worldwide.

Key Responsibilities

• Provide technical service of automated parking systems, provide timely notification of problems or delays.
• Technological knowledge
• Assist with project set-up, installation, and customer training
• Research and gain working knowledge via hands on and Amano McGann University on new hardware, devices and tools to provide better system solutions and installation and trouble shooting efficiency
• Follow and enforce all OSHA safety practices
• Complete PCI checklist when servicing applicable service issues
• Ensure that work orders are detailed, completed per work order SOP and signed-off by the client prior to leaving the work site
• Maintain and operate company fleet vehicles in a safe manner
• Ensure work area is maintained and well organized
• Generate service tickets as needed and follow up with support until the issues is resolved. Provide On-Call after-hours and weekend emergency service as required by our customers (in rotation with our other technical staff).
• Assist our sales staff in promoting the sale of new equipment where appropriate
• Provide effective communication that creates a collaborative environment with all parties that the Project Team interacts with, including: Clients, Subcontractors, Branch staff, Support personnel, Corporate staff.
• Work overtime as needed
• All other duties as assigned
• Able to work outdoors in all climates and conditions as needed
• Maintain a valid driver's license and good driving record
• Lift and/or move in excess of 50 lbs on a regular basis and up to 100 lbs on occasion
• At times, this position will require kneeling, bending and working on ladders
• Able to work with hand and power tools as needed